Internet Banking with Hume
Internet banking offers access to a variety of services from where you are right now, 24 hours a day, 7 days a week. Managing your personal finances has never been more convenient.
Take control of your banking
iBank is Hume's free and secure internet banking facility that enables you the convenience of branch-like access to your finances and account information at any time, from right where you are now.
Why choose iBank?
Streamlined business banking
In addition to all the functions of personal iBank business iBank can:
If you need iBank with the Optional Administration Module, download and complete the Business iBank Registration form and drop the application into any Hume branch, fax it to 02 6051 3255 or post it to: Hume Bank, 492 Olive Street, Albury NSW 2640.
Quick Reference Guide
For quick answers to all things iBank, look here first. If you can't find your answer below, submit a query and we'll endevour to get back to you within two business days. Click open to expand help for each of the following categories.
Getting started with iBank
For help with registering, logging in for the first time, and navigating the functions and layout.Open (+)
To apply for iBank access, click register above, or attend your local Hume branch.
Logging in for the first time
For convenience, iBank can be accessed at any time from the blue “iBank Login” button at the top right of every page of Hume’s website, including this page.
Once you’ve clicked the ‘iBank Login”, you’ll see a page just like this:
Here, you will need to enter your details including your customer number (A unique 6 digit number identifying you), your initial password, and your date of birth.
If you’ve registered for a security device, you may be required to activate the device. If you have your device ready, click “Activate Now” and follow the prompts (see “Security Devices” below for more information), otherwise, select “Activate Later”.
You're now ready to manage your accounts through iBank, welcome!
Functions and Layout
iBank is designed to give you quick and logical access to the functions you need most. All functions are accessible from within any iBank page at any time from the menu bar at the top of the page. Simply hover over these menus with your mouse pointer (or tap on menus if on a touch based device), and the menu will expand revealing links to the functions within.
The menus and their functions are laid out as follows.For help with each of the functions listed, use the help directory below.
For help on transferring funds, paying bills, paying cheques, batch transactions, setting up regular/future transfers, pending authorisations, saving payees for future use, and transfer limits.Open (+)
iBank allows you to transfer funds via internal transfer to another Hume account, or via external transfer to an account at another financial institution.
To complete an external transfer transaction on your account (e.g. from Hume to another financial institution), you will need to have set up a Daily External Transfer Limit on your account. Refer to "Daily External Transfer Limits" under "Managing Accounts" for more information.
To perform an internal or external transfer:
Funds are generally available in the recipient’s account within 1 working day, however these timeframes are dependent on the processing times of the recipient institution.
If you have processed an External Transfer incorrectly and you need to stop the transaction, contact Hume on 1300 004 863. Generally transactions are sent to the other institution at 11.30am and 4.30pm each working day. If the transaction has already been sent to the other institution we may not be able to reverse the payment and the Mistaken Internet Payments process may apply, refer to the PDS for more information.
BPAY is an Australian electronic bill payment system . To check whether your bill allows for BPAY payments, look for the BPAY logo with a Biller Code and Reference number, similar to this:
Refer to the Product disclosure statement for more information on the terms and conditions that apply to BPAY payments, including cut-off times and liability for unauthorised or incorrect payments.
Bill's featuring this payment method may also allow you to receive Bill's online through iBank using BPAY view, see "What is BPAY View " below for more information on this function.
Hume does not set limits on BPay transactions. Some billers set minimum and/or maximum limits for payments and you will receive an error message in iBank if you attempt to process a transaction that is outside of those limits. Please contact your biller if you require further information.
BPay View is a way for you to receive and view your bills through iBank. Once you have registered for BPAY View, you can view, pay and track payments of bills received from nominated billers conveniently from within iBank.
To register to receive a bill via BPAY View:
The Cheque option gives you the ability to draw a cheque from your account. Hume will then print the cheque and send it by mail.
To complete a cheque payment:
A ‘batch transaction’ allows you to process multiple transactions to multiple destinations from a single account at a single time - for example payment of employees’ wages.
Batches can either be set up manually within iBank, or uploaded from your accounting software.
Batches can be set up by either manually entering new payees/selecting existing payees, or by uploading a file from your accounting software.
Set up a batch manually
Set up a batch automatically (by uploading an ABA file)
The Australian Bankers Association (ABA) file format is a standard format used by banks to allow for the batching or grouping of multiple transactions. Many accounting packages used by businesses can produce an ABA file, allowing iBank to automatically read and process payments contained in the file.
To upload an ABA file:
All batches currently loaded will appear in the “Batch Transactions” list. To open this list, hover over the Transact menu, then select “Batch Transactions” (see “How do I set up a Batch” above if you haven’t yet created a batch).
If there are any invalid entries (e.g. incorrect account numbers, BSB codes, etc), then the batches status on the “Batch Transactions” page will display as 'New - contains upload error'. You will need to click on the change link for the batch (under the actions column), and check the payees included in the batch for the source of the error.
If you exceed your Daily External Transfer Limit, the whole Batch will reject and NO transactions will be posted.
If you need to have your Daily External Transfer Limit increased., please refer to “How do I increase my Daily External Transfer Limit ?” below, under Managing Accounts. Note that transactions completed outside of the batch will also contribute to the Daily External Transfer Limit.
Yes. Open the Batch Transactions page from the Transact menu. Next to the existing batch you wish to copy click “copy” under the actions column.
If you are using an accounting package such as MYOB, then it will not allow you to enter any other alphabetic character in the account field. We recommend you contact Hume for an alternate account number that does not contain non-numeric characters.
- Future Payments -
iBank has a 'Future Payments' function, to allow a payment to be processed automatically at a later date. Once you've established the amount and destination, the future payments can be processed as a once off, or set up to reoccur (i.e. weekly, fortnightly, monthly, etc).
Future Payments can be set up for each of the three transaction methods offered by iBank (Transfer, BPAY or Cheque)
Please note that a Daily External Limit must be set up to process a future payment via external transfer, and the external transfer transaction will count towards the Daily External Transfer Limit on the day the transaction is processed. Refer to the Daily External Transfer Limit section for more information.
To set up a future payment:
To cancel a future payment
To modify a future payment
Pending Authorisations are used to assist in the authorisation of transactions on accounts that require two or more signatures. An account holder can set up and authorise a transaction, then save the transaction as a Pending Authorisation to allow a second signatory to the account to, log into iBank at a later date and provide the second authorisation to allow the transaction to proceed.
Pending authorisations are established by the first signatory who is establishing the transaction (see the “Transacting” section above for information) selecting “store” to save the transaction for approval at a later date.
Once a transaction pending your authorisation is established, the transaction will be listed on your welcome screen when you next log in to iBank, within the "Pending Authorisations" widget. Alternatively, pending authorisations can be viewed and approved by hovering over "Transact” in the top menu, then selecting "Pending Authorisations".
The Personal Payees facility acts as an 'address book' for your payments. You can store payment details of regular payees such as your gas or electricity account providers or people you are likely to pay more than once.
Personal Payees can be set up by selecting “Payee name to save for future use” when completing a transaction, or by the “add new payee” function (see below). Saved payees (excluding mPay payees) can be accessed via both mBank and iBank.
Personal Payee information can be recorded for the following types of payments:
Any new transaction can have the recipient saved as a payee for future use by entering a name in the “Payee name to save for future use” field during the transaction. (For more information on setting up a transfer, BPAY or Cheque transaction see the applicable section above.)
Alternatively, you can create a new payee without having to set up a transaction with these steps:
Personal Payee information can be recorded for the following types of payments:
For help with: Opening an iSave account, setting up and viewing eStatements, reviewing account and transaction information, setting up and changing your daily external transfer limits.Open (+)
-Opening an iSave Account-
You can open an"iSave" savings account from within iBank. To find out more about the iSave account and its features, click here.
To open an iSave account
For help depositing funds into the new account see "-Transfers-" above.
On statement accounts any account holder or authorised user may elect to receive statements electronically via “eStatements”. Once you have made the election, you will no longer receive paper based statements for that account.
To sign up for eStatements
Once you have elected to receive eStatements, you and any authorised user who has elected to receive eStatements for a particular account, will be able to access, view and download statements for that account from the first statement period or 1st January 2011 (whichever is the later). Statements will be available in iBank for 7 years.
To view eStatements:
eStatements require Adobe reader to be viewed, your computer will likely have this and you’ll be ready to download and view them. If you don’t currently have reader installed it can be downloaded here
To change the destination email for eStatements
-Viewing, Searching and Downloading Transaction Information-
iBank allows you to build your own statement including multiple accounts between a specific date range, known as a “quick statement”.
To open a “quick statement”
iBank allows you to search your statements for transactions between certain dates and certain values. This conveniently allows you to pinpoint transactions made on your account without having to manually find the transaction in your statements.
To search for transactions:
iBank can download an electronic copy of your transactions in a format that can be imported by your accounting package, or spreadsheet software. If you wish to download a standalone, human-readable copy of your transactions, use the eStatements or Quick Statements function (above).
To download an importable copy of your transactions:
Each Hume account can be referred to by either an internal or external reference number. The internal reference number is used when transacting between Hume accounts, including Hume accounts held by others. External reference numbers are used when a non-Hume account needs to transact with a Hume account (i.e. this is the number you would give when a non-Hume account needs to deposit money into your Hume account)
To view your internal and external reference numbers:
iBank allows you to view both the total interest earned or charged on each of your accounts for the previous financial year, as well as the interest earned between the start of the current financial year and today's date.
To review interest earned:
Note: Tax may be withheld if you haven’t yet provided Hume with a tax file number, if this is the case, total tax withheld will be shown in the “Withholding Tax” column of each table.
-Daily External Transfer Limits-
An External Transfer Limit is a daily limit which you set on each of your accounts. This limit then becomes the maximum amount that you can transfer from that account to another financial institution on any one day. This limit includes all external transfers (even future payments and batch payments), it does not include internal transfers, BPAY payments or Cheque payments. The default Daily External Transfer limit is set to zero.
Download and complete Daily External Transfer Limit Change Request Form and drop the application into any Hume branch, fax it on 02 6051 3255, or post it to: Hume Bank, 492 Olive Street, Albury NSW 2640
You will need to download the Daily Transfer Limit Change Request form and mail to Hume at PO Box 343 Albury 2640 or drop this form at a Hume branch.
By increasing your daily external transfer limit you are also increasing your risk of loss in the event of an unauthorised transaction.
For help issuing and activating your security device with iBank, as well as frequently asked questions.
Security devices, taking the form of either a physical electronic token or a smartphone app (pictured below), generate a unique password required by iBank each time you log in. This password is valid only for a single login attempt (or up to 30 seconds), so a new password must be generated by the device each time you log in. Each security device is bound to a specific customer, so in order to login you must have the device with you to generate the next password, adding a robust layer of security that traditional passwords can’t achieve on their own.
Customers with a transfer limit of $2001 or higher, must obtain and use a security device in order to enable external transfer transactions.
Individual customers are entitled to one free physical security device (business customers are entitled to four). Hume charges $20 per physical tokens required in excess of this entitlement.
Mobile tokens can be downloaded an unlimited amount of times free of charge*.
Security devices can be ordered at any time through iBank. Physical tokens will be mailed to you, while mobile tokens may be downloaded immediately to your smartphone.
To order a security device:
After your request for a security device has been accepted by Hume, you will be presented with a security device activation screen when you next log in to iBank. See “How do I activate my security device” below for more information on activation
After requested a security device, and Hume has received and accepted this request, you will be presented with an activation screen upon your next log in to ibank:
To activate your token:
Yes, simply download the token app by visiting m.verisign.com on your mobile device, then contact Hume to process to the swap.
Your security device can be used wherever you can log into iBank or mBank. This includes overseas and remote areas. If you are using a mobile token but don’t have mobile phone coverage, the token on your mobile will still work.
Hume may be able to disable your security device temporarily until a replacement can be arranged. Contact Hume for more information.
If you lose your security token you must report it to Hume immediately by phoning 1300 004 863.
Please visit any Hume branch to obtain a replacement security token or download a mobile token directly to your phone by typing http://m.verisign.com into your mobile browser. In either case, you must contact Hume to deactivate your current security device before a replacement security token can be issued or a mobile token can be activated – please allow 1 working day for this to be processed. If you have requested a security device to be posted to you, please allow 2 working days for this to be mailed, plus postage time.
Approximately 3 years. Your token will display the word ‘disabled’ when the battery is low.
Minimum requirements of devices used to access iBankOpen (+)
As a rule of thumb, we recommend using the latest version of Internet Explorer, Firefox or Chrome and no longer support Internet Explorer Versions prior to version 7.
Ensure that your browser:
Please consult your browsers help function for assistance with configuration and browser settings
Confirm your browser meets the criteria above If you experience problems accessing iBank here are some tips to try.
Ask a QuestionOpen (+)
iBank help form
As a rule of thumb, we recommend using the latest version of Internet Explorer,
You may need to clear your temporary internet files and cookies, clearing temporary internet files and cookies will remove stored data that relates to any website you have visited. This may include data that has become corrupted, or a website that has been changed.
If you are experiencing this you will need to delete your temporary internet files (Also known as cache). Refer to "Technical help Q2. What should I do if I am having difficulties accessing iBank?" above.
If your iBank login page is not appearing when you click on the iBank link, it maybe because you have your Pop-up Blocker turned on. You can leave your pop-up blocker on as you may need this when visiting other sites. We recommend you allow our website in your Pop-up Blocker settings. To do this please see below, depending on your browser as to where you can make the changes.
Before beginning these steps please highlight and copy this webpage: *.humebank.com.au
You may have your Pop-up Blocker enabled. To see how to change this please refer to "Technical help Q4. What should I do if the iBank login page will not load?" above.
What should I do if I am having difficulties downloading my transaction listing in Internet Explorer?
This is a security setting in your browser:
Please contact Hume on 1300 004 863
Your only five clicks away from eStatements!
eStatements allow you instant access to your statements on demand, whenever and wherever you want them.
Registration is online so it's even easier than walking to your mailbox. In fact, if you've registered for iBank, you're already halfway there! Just five more clicks and you'll never have to wait for your paper statements again.