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Sat: 9.30am-12pm
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1300 551 619


F (02) 6051 3255



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Current Opportunities

Our people are a fundamental part of Hume's growth and success. As an employer we aim to provide a rewarding work environment that encourages personal and professional development.  Our team work hard to ensure that not only do customers receive the best products, but also exceptional service. It is because of this we are able to help customers make rewarding financial choices.

Senior Contact Centre Specialist


  • Support your team to deliver an exceptional customer experience
  • Engage directly with customers at first point of contact over the telephone
  • Work At Hume – a future focused, dynamic and successful purpose driven bank

We are looking for a highly motivated person to join our Contact Centre team. Located in Albury, the Contact Centre manages inbound and outbound phone calls and email enquiries for Hume Bank. Reporting to the Contact Centre Manager this position will deliver high quality customer service and work closely with team members to resolve escalated and difficult customer queries.

Key Responsibilities Include:

  • Increase loyalty to Hume Bank by providing outstanding service
  • Identify and match customer needs with the features and benefits of our diverse range of products
  • Proactively assist callers with their stated and unstated needs
  • Meet set KPI’s individually and assist the manager to deliver on team KPI’s
  • Resolve customer issues in a timely and transparent manner and assist team members with difficult or specialist enquiries


To apply for this position you must have:

  • Experience within a Customer Service Call Centre, ideally with both inbound and outbound calls
  • Exposure to Key Performance Indicators (KPI’s) for Contact Centre Service levels and call volumes
  • Excellent written and confident verbal communication
  • Customer-orientated approach to handling problems


Please email your resume and cover letter to 

Applications close: 20 January 2020

How to Apply

If you think you have what it takes and would like to apply for a position with Hume, we would like to hear from you.

Submitting your application

Your application should include a cover letter and current resume. If you are applying for a particular role, please also state the title of the position.

By email:
Applications by email should be sent to:

Once your application has been submitted you will receive an acknowledgement email confirming receipt.

By Post or Hand Delivered:
Applications can be submitted to any Hume Bank branch and addressed as private and confidential to: 

People and Capability
Hume Bank
PO Box 343

You will not be required to send through any original documentation of qualifications or include any materials you would like to keep as personal records on file.

After reviewing applications, we contact all short-listed applications by phone. If you are unsuccessful in your application we will notify you via email or mail.

Interview Checklist

  • Take a look around our website to find out more about us.
  • Dress in business attire.
  • Familiarise yourself with where your interview is located and where you can park.

Interview location and parking

Most interviews are held at Hume's head office. Car parking is available on Olive and Dean Street or Smollet Street and Volt lane. When you arrive, the front desk will be able to assist you.

If your interview is at one of our other branch locations, the address details for each branch can be found here. Please confirm the address with Human Resources by phone when you are contacted regarding your interview time.

Working with Hume

At Hume we encourage one another to succeed at work, deliver enhanced service to our customers whilst maintaining a healthy work life balance.



Hume is a growing business that is constantly expanding and looking for new talent in various departments across the organisation. Hume Departments include:

  • Sales and Services
  • Lending
  • Insurance
  • Finance and Administration
  • Credit
  • People and Capability
  • Marketing
  • Risk & Compliance
  • Business Development
  • Information Technology


Your Development

We are committed to developing our people and provide employees training and support across a range of areas. Training programs are tailored to particular roles and experience.

Induction Training

When you start work at Hume you will participate in an intensive period of induction training. This is delivered on-site, and involves a comprehensive introduction to all areas of the business. The initial focus is on developing customer service skills, as well as becoming familiar with Hume's information systems. Once you have completed your formal training you will be mentored in your new position.

Ongoing development

Whilst working at Hume you will be encouraged to participate in additional training programs to further develop your knowledge and skills within the industry.

Hume is constantly expanding its training agenda to ensure that employees have access to both innovative and relevant training to achieve the best they can. These include:

  • Individual training & development plans
  • In-house coaching by a dedicated specialist
  • Relevant external and internal training programs
  • Leadership Development programs
  • Online training modules and
  • A generous Education Assistance Policy for eligible staff


Staff Benefits

Employees at Hume are part of a team that supports each other and the local community. We offer a dynamic, friendly and flexible work environment where living our values is important and investing in our people is a key priority.

  • Salary packaging options
  • Flexible working arrangements
  • Corporate Uniforms
  • Financial Planning Services
  • Annual Leave Loading for applicable roles
  • Activities arranged by the Social Club Committee throughout the year (eg: trivia nights, children’s Christmas party, staff Christmas party, cinema nights, raffles)
  • Participation in Workplace Giving Program, where a portion of staff's pay can be paid to a chosen charity
  • Volunteer leave to enable staff to contribute to local volunteer organisations



Hume's wellness program is designed to support and encourage employees to participate in a range of activities to promote a healthy lifestyle.

  • Annual skin cancer checks
  • Annual flu vaccinations
  • Remedial massage in the work place
  • Weekly supply of fruit in the tea rooms
  • Employee Assistance Program
  • Discounted rates on corporate packaged health insurance
  • Incentive to participate in local fun runs and marathons including


Giving Back

As a significant employer in the area Hume is committed to giving back to the community.

Along with an extensive sponsorship program to support community groups and events Hume also actively encourages staff to volunteer for a range of different charities and programs. Find out more about Hume's community work here.

Hume also believes that environmental sustainability plays a large part of our involvement in the community. By educating, promoting and actively becoming greener ourselves, we can help the community to become more environmentally sustainable. Find out more about Hume and sustainability here.