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Current Opportunities

Our people are a fundamental part of Hume's growth and success. As an employer we aim to provide a rewarding work environment that encourages personal and professional development.  Our team work hard to ensure that not only do customers receive the best products, but also exceptional service. It is because of this we are able to help customers make rewarding financial choices.

Team Leader - Finance and Customer Support - Albury

  • Based in Albury-Wodonga
  • Opportunity for career progression
  • Growing & successful customer owned bank
  • Attractive remuneration & benefits

Hume Bank is looking for a passionate and driven people leader to join our Finance & Customer Support team. This newly created role reporting through to the Finance Manager will be responsible for leading and developing the team to deliver professional, prompt and high quality support to internal and external customers.


Key responsibilities include:


  • Implementing and maintaining processes to ensure that customer enquiries are being handled professionally and within customer service guidelines
  • Providing leadership, regular feedback and coaching to the team
  • Monitoring customer call volumes and resources to ensure customer expectations and team objectives are met
  • Handling escalations from the team and proactive resolution of any customer complaints
  • Coordinate and manage cross-skilling of team members to ensure achievement of team and individual objectives
  • Contribute to the development, implementation and review of policies and procedures to ensure legislative and regulatory compliance and to meet customer needs.


To be successful, you will have:


  • Minimum 2 years’ experience in a team leader role within customer service/contact centre environment, financial services or related role
  • Relevant certificate or diploma qualification (commenced or completed)
  • Strong leadership qualities and a passion for developing people and teams
  • Strong problem solving skills and ability to identify process improvements
  • Exceptional stakeholder management skills
  • Excellent communication skills (written & verbal) and strong relationship building skills
  • Intermediate skills in the use of Microsoft Office and the ability to learn new systems quickly


To apply for this role, please forward your application including a current resume and cover letter to

A position description is available here

Applications close: 5pm, Wednesday 26th October.

Lending Manager – Wagga Region

  • Strong team focus
  • Commitment to service delivery
  • Fast-paced mobile lending role

Hume Bank is looking for a highly motivated, true sales professional to join our team. This role is a unique opportunity for an experienced lender with ambition and drive to succeed in a target driven environment. Reporting to the Regional Manager you must possess strong knowledge of the local market and provide high quality relationship management. This role is expected to be mobile and play a hands-on role through various channels to retain and increase the customer base across Hume’s 3 Wagga branches and the region.

Key responsibilities include;


  • The proactive generation and ongoing nurturing of a referral network
  • Active involvement in new opportunity identification by prospecting internal and external networks to grow new business.
  • Building relationships with customers and working with them to provide lending products that best meet their needs
  • Managing the full end to end customer experience from application to approval
  • Identifying opportunities for cross-sell


Retail lending experience is essential, some small business exposure will be beneficial. Strong business acumen, complimented by an inherent sales focus and desire to provide exceptional customer service will be critical to your success.

Investment in your ongoing development and a supportive workplace will be offered for this outstanding opportunity. Remuneration will be based on the successful candidate’s experience.

To apply, please forward your application including a cover letter and current resume to

A position description is available here

 Applications close: 5pm, Friday 21 October 2016.

How to Apply

If you think you have what it takes and would like to apply for a position with Hume, we would like to hear from you.

Submitting your application

Your application should include a cover letter and current resume. If you are applying for a particular role, please also state the title of the position.

By email:
Applications by email should be sent to:

Once your application has been submitted you will receive an acknowledgement email confirming receipt.

By Post or Hand Delivered:
Applications can be submitted to any Hume Bank branch and addressed as private and confidential to: 

People and Capability
Hume Bank
PO Box 343

You will not be required to send through any original documentation of qualifications or include any materials you would like to keep as personal records on file.

After reviewing applications, we contact all short-listed applications by phone. If you are unsuccessful in your application we will notify you via email or mail.

Interview Checklist

  • Take a look around our website to find out more about us.
  • Dress in business attire.
  • Bring along the contact details of at least two referees that you have reported directly to in previous roles. Confidentiality is maintained during the recruitment process and referees are only contacted at the final stages following your permission.
  • Familiarise yourself with where your interview is located and where you can park.

Interview location and parking

Most interviews are held at Hume's head office. Car parking is available on Olive and Dean Street or Smollet Street and Volt lane. When you arrive, the front desk will be able to assist you.

If your interview is at one of our other branch locations, the address details for each branch can be found here. Please confirm the address with Human Resources by phone when you are contacted regarding your interview time.

Working with Hume

At Hume we encourage one another to succeed at work, deliver enhanced service to our customers whilst maintaining a healthy work life balance.



Hume is a growing business that is constantly expanding and looking for new talent in various departments across the organisation. Hume Departments include:

  • Sales and Services
  • Lending
  • Insurance
  • Finance and Administration
  • Credit
  • People and Capability
  • Marketing
  • Risk & Compliance
  • Business Development
  • Information Technology


Your Development

We are committed to developing our people and provide employees training and support across a range of areas. Training programs are tailored to particular roles and experience.

Induction Training

When you start work at Hume you will participate in an intensive period of induction training. This is delivered on-site, and involves a comprehensive introduction to all areas of the business. The initial focus is on developing customer service skills, as well as becoming familiar with Hume's information systems. Once you have completed your formal training you will be mentored in your new position.

Ongoing development

Whilst working at Hume you will be encouraged to participate in additional training programs to further develop your knowledge and skills within the industry.

Hume is constantly expanding its training agenda to ensure that employees have access to both innovative and relevant training to achieve the best they can. These include:

  • Individual training & development plans
  • In-house coaching by a dedicated specialist
  • Relevant external and internal training programs
  • Leadership Development programs
  • Online training modules and
  • A generous Education Assistance Policy for eligible staff


Staff Benefits

Employees at Hume are part of a team that supports each other and the local community. We offer a dynamic, friendly and flexible work environment where living our values is important and investing in our people is a key priority.

  • Salary packaging options
  • Flexible working arrangements
  • Corporate Uniforms
  • Financial Planning Services
  • Annual Leave Loading for applicable roles
  • Activities arranged by the Social Club Committee throughout the year (eg: trivia nights, children’s Christmas party, staff Christmas party, cinema nights, raffles)
  • Participation in Workplace Giving Program, where a portion of staff's pay can be paid to a chosen charity
  • Volunteer leave to enable staff to contribute to local volunteer organisations



Hume's wellness program, 'Fit for Hume', is designed to support and encourage employees to participate in a range of activities to promote a healthy lifestyle.

  • Create Your Compelling Future - 'Happy Camp'
  • Annual skin cancer checks
  • Annual flu vaccinations
  • Remedial massage in the work place
  • Weekly supply of fruit in the tea rooms
  • Employee Assistance Program
  • Discounted rates on corporate packaged health insurance
  • Incentive to participate in local fun runs and marathons including


Giving Back

As a significant employer in the area Hume is committed to giving back to the community.

Along with an extensive sponsorship program to support community groups and events Hume also actively encourages staff to volunteer for a range of different charities and programs. Find out more about Hume's community work here.

Hume also believes that environmental sustainability plays a large part of our involvement in the community. By educating, promoting and actively becoming greener ourselves, we can help the community to become more environmentally sustainable. Find out more about Hume and sustainability here.