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1300 004 863

Mon-Fri: 8am-5:45pm
Sat: 9.30am-12pm
(branch hours vary)

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1300 551 619

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F (02) 6051 3255

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E hume@humebank.com.au

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Variable Home Loans

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3.79%^*pa

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Fixed Home Loans

Rates From:
3.89%pa

Comparison rate*
4.91%pa

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Term Deposits

100 day special
2.20%pa

Min investment of $5,000+

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Personal Loans

Rates From
6.95%pa

Comparison rate*
7.13%pa

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Personal Credit Cards

Rates From*
11.95%pa

*Interest rate on purchases

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Personal Savings

Base Rate
1.50%pa

Bonus Rate*
0.60%pa

Bonus Rate Conditions apply.

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Current Opportunities

Our people are a fundamental part of Hume's growth and success. As an employer we aim to provide a rewarding work environment that encourages personal and professional development.  Our team work hard to ensure that not only do customers receive the best products, but also exceptional service. It is because of this we are able to help customers make rewarding financial choices.

Mobile Lending Specialist - Melbourne Metro

  • Are you an energetic, capable and flexible individual?
  • Are you committed to building relationships and achieving goals?
  • Do you want to be part of a successful organisation that is invested in our region?

 

Hume Bank is a leading regional financial institution with over 60,000 customers, 140 staff and 15 branch locations. Having been part of our communities for 64 years, we are committed to continuing to help our customers achieve their financial goals.

We are looking for a highly motivated, mobile lending professional to join our team. This role is a unique opportunity for an experienced lender with ambition and drive to develop our footprint within the Melbourne metropolitan area. You will have a strong knowledge of the local market, existing networks and provide high quality relationship management, playing a hands-on role to retain and increase your customer base through various channels.

 

Key Responsibilities Include:

  • Building relationships with customers and working with them to provide lending products that best meet their needs
  • Building and sustaining a lending pipeline
  • Managing the end to end customer experience from application to approval
  • Mobile operation and flexibility for customer convenience
  • Providing efficient, professional and confident service to stakeholders
  • Identifying opportunities for cross-sell
  • Proactive generation and ongoing nurturing of a referral network
  • Establishing new business while leveraging and maintaining your existing networks
  • Active involvement in new opportunity identification by prospecting internal and external networks to grow new business

What’s in it for you?

  • Ongoing career development in a progressive workplace
  • Access to attractive employee benefits and services
  • High level of autonomy and self-management

 

To apply for this position you must:

  • Have more than 2 years retail lending experience and an inherent customer focus•  
  • Have strong business acumen
  • Exceptional time management skills
  • Be highly motivated and self-driven
  • Have a genuine interest in providing financial solutions to customers

 

A desire to exceed expectations will also be critical to your success.

To apply, please forward your application including a cover letter and current resume to careers@humebank.com.au.

 

Applications close: Monday 24th June 2019
 

Product Manager

  • Fantastic opportunity with our region’s largest and most successful local bank
  • Directly influence business outcomes through powerful analytical insights
  • Structured career development and leadership opportunities

 

Hume Bank is a leading regional financial institution with over 60,000 customers, 140 staff and 15 branch locations. Having been part of our communities for 64 years, we are committed to continuing to help our customers achieve their financial goals.

We are on the lookout for a forward thinking and driven individual who thrives in fast paced and ever-changing environments, where innovation and continuous improvement are the norm.  

This role, based in Albury, will see you working closely with all business units as you produce the insights required to ensure that Hume Bank’s product initiatives are achieving the desired outcomes for the business and for our customers.

 

Key Responsibilities:

  • Develop and maintain a compelling product set that enables Hume to be hyper-relevant to our chosen customer segments and the communities we serve.
  • Deliver and implement product based strategies that meets the needs of our current and future customers, achieves sustainable growth and financial targets.
  • Lead the design, development, implementation and lifecycle management of Hume Bank’s products.
  • Undertake data and trend analysis of existing and future products, competitor activity, product portfolio performance and other financial analysis.
  • Develop robust business cases with thorough customer and financial analysis.

 

What’s in it for you?

  • An opportunity to collaborate across teams and build strong relationships
  • Lead business-wide product innovation across a broad range of retail banking segments
  • Be part of a successful and highly motivated team
  • The chance to share your passion and add value to a progressive business

 

To apply for this position you must have:

  • Experience in product development and product ownership
  • Strong leadership, coaching and mentoring experience
  • Proven influencing and stakeholder management experience
  • Tertiary qualifications in Business, Marketing, Finance, Accounting or a related discipline
  • An understanding of the financial, legal, and regulatory frameworks in which the Banking, Finance and Insurance Industry operates
  • The ability to laterally think of innovative ideas and designs to provide business solutions
  • Strong interpersonal skills with ability to build and maintain strong relationships at all levels

 

If you are interested in this fantastic opportunity then we want to hear from you!

Please submit your application including cover letter and resume to careers@humebank.com.au

 

Applications close Monday 24th June 2019
 

 

People & Culture Specialist

Hume Bank is a leading regional financial institution with over 60,000 customers, 140 staff and 15 branch locations. Having been part of our communities for 64 years, we are committed to continuing to help our customers achieve their financial goals.

An exciting opportunity exists for a dynamic, experienced and highly motivated human resources professional to significantly contribute to Hume’s ongoing success.

Reporting to the Chief People & Change Officer, this challenging and pivotal role is responsible for driving Hume Bank’s best practice people programs, as well as overseeing the talent acquisition portfolio.  

Working as part of a team, the People & Culture Specialist will play a key role in the day to day operations of the HR function as well as the implementation of a variety of key projects and strategic initiatives. 

Key Responsibilities:

  • Provision of advice across the employee life cycle
  • Co-ordination of talent acquisition activities
  • Execution of cyclical processes, such as remuneration reviews, benefits and reporting
  • Development and execution of talent, diversity, and engagement initiatives
  • Facilitation of work health and safety programs and legislative compliance
  • Ongoing process and capability improvement of the HR team
  • Provision of guidance and support to the broader business
  • Engagement on key HR projects


The ideal candidate will have tertiary qualifications in HR or a related discipline, with solid experience in a HR generalist role. Your excellent interpersonal skills, sound communication skills, passion for working in a fast paced environment and well developed judgement and decision making skills, will be critical to success. 

If you are looking for your next opportunity, and working in a purpose-led organisation with a strong community history and exciting future sound like fun, then please apply via careers@humebank.com.au

 

Applications close Monday 24 June 2019. 
 

Contact Centre - Team Leader

  • Lead, coach & develop your team to deliver an exceptional customer experience
  • Drive a culture of success in a Contact Centre environment
  • Work At Hume Bank – a future focused, dynamic and successful purpose driven bank

 

Hume Bank is a leading regional financial institution with over 60,000 customers, 140 staff and 15 branch locations. Having been part of our communities for 64 years, we are committed to continuing to help our customers achieve their financial goals.

We are looking for a highly motivated leader to join our Contact Centre team. Located in Olive Street Albury, the Contact Centre manages inbound and outbound phone calls and email enquiries for Hume Bank. Reporting to the Head of Sales – Direct, this role is a unique opportunity to lead, guide and mentor a team of 5 direct reports to achieve their best while delivering exceptional service to current and potential customers.

 

Key Responsibilities:

  • Develop, coach and support your team to achieve quality and productivity targets
  • Drive team engagement and morale
  • Respond to general and escalated queries from customers and team members
  • Lead by example in areas of professionalism, conduct, punctuality and leadership
  • Develop plans to optimise individual and team performance and drive continuous improvement
  • Drive dedication to customer service and share knowledge within the team
  • Identify efficiency improvements
  • Conduct monthly 1:1's to review performance and provide coaching and feedback to individuals to support their personal development
  • Analyse and monitor call time and quality of conversations

 

What’s in it for you?

  • Ongoing learning and development
  • Attractive employee benefits
  • Career development and leadership opportunity

 

To apply for this position you must have:

  • Team Leader experience within a Customer Service Contact Centre 
  • Strong communication and relationship skills
  • Problem solving ability
  • Proactive nature and “can do” attitude
  • A passion for people leadership, coaching & development and the ability to drive team engagement

 

Reporting and data analytics experience is desirable.

 

Please email your resume and cover letter to careers@humebank.com.au.

Applications close  Monday 1st July 2019

How to Apply

If you think you have what it takes and would like to apply for a position with Hume, we would like to hear from you.

Submitting your application

Your application should include a cover letter and current resume. If you are applying for a particular role, please also state the title of the position.

By email:
Applications by email should be sent to: careers@humebank.com.au

Once your application has been submitted you will receive an acknowledgement email confirming receipt.

By Post or Hand Delivered:
Applications can be submitted to any Hume Bank branch and addressed as private and confidential to: 

People and Capability
Hume Bank
PO Box 343
ALBURY NSW 2640

You will not be required to send through any original documentation of qualifications or include any materials you would like to keep as personal records on file.

After reviewing applications, we contact all short-listed applications by phone. If you are unsuccessful in your application we will notify you via email or mail.

Interview Checklist

  • Take a look around our website to find out more about us.
  • Dress in business attire.
  • Familiarise yourself with where your interview is located and where you can park.


Interview location and parking

Most interviews are held at Hume's head office. Car parking is available on Olive and Dean Street or Smollet Street and Volt lane. When you arrive, the front desk will be able to assist you.

If your interview is at one of our other branch locations, the address details for each branch can be found here. Please confirm the address with Human Resources by phone when you are contacted regarding your interview time.

Working with Hume

At Hume we encourage one another to succeed at work, deliver enhanced service to our customers whilst maintaining a healthy work life balance.

 

Departments

Hume is a growing business that is constantly expanding and looking for new talent in various departments across the organisation. Hume Departments include:

  • Sales and Services
  • Lending
  • Insurance
  • Finance and Administration
  • Credit
  • People and Capability
  • Marketing
  • Risk & Compliance
  • Business Development
  • Information Technology

 

Your Development

We are committed to developing our people and provide employees training and support across a range of areas. Training programs are tailored to particular roles and experience.

Induction Training

When you start work at Hume you will participate in an intensive period of induction training. This is delivered on-site, and involves a comprehensive introduction to all areas of the business. The initial focus is on developing customer service skills, as well as becoming familiar with Hume's information systems. Once you have completed your formal training you will be mentored in your new position.


Ongoing development

Whilst working at Hume you will be encouraged to participate in additional training programs to further develop your knowledge and skills within the industry.

Hume is constantly expanding its training agenda to ensure that employees have access to both innovative and relevant training to achieve the best they can. These include:

  • Individual training & development plans
  • In-house coaching by a dedicated specialist
  • Relevant external and internal training programs
  • Leadership Development programs
  • Online training modules and
  • A generous Education Assistance Policy for eligible staff

 

Staff Benefits

Employees at Hume are part of a team that supports each other and the local community. We offer a dynamic, friendly and flexible work environment where living our values is important and investing in our people is a key priority.

  • Salary packaging options
  • Flexible working arrangements
  • Corporate Uniforms
  • Financial Planning Services
  • Annual Leave Loading for applicable roles
  • Activities arranged by the Social Club Committee throughout the year (eg: trivia nights, children’s Christmas party, staff Christmas party, cinema nights, raffles)
  • Participation in Workplace Giving Program, where a portion of staff's pay can be paid to a chosen charity
  • Volunteer leave to enable staff to contribute to local volunteer organisations

 

Activities

Hume's wellness program is designed to support and encourage employees to participate in a range of activities to promote a healthy lifestyle.

  • Annual skin cancer checks
  • Annual flu vaccinations
  • Remedial massage in the work place
  • Weekly supply of fruit in the tea rooms
  • Employee Assistance Program
  • Discounted rates on corporate packaged health insurance
  • Incentive to participate in local fun runs and marathons including

 

Giving Back

As a significant employer in the area Hume is committed to giving back to the community.

Along with an extensive sponsorship program to support community groups and events Hume also actively encourages staff to volunteer for a range of different charities and programs. Find out more about Hume's community work here.

Hume also believes that environmental sustainability plays a large part of our involvement in the community. By educating, promoting and actively becoming greener ourselves, we can help the community to become more environmentally sustainable. Find out more about Hume and sustainability here.