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Contact

Call

1300 004 863

Mon-Fri: 8am-5:45pm
Sat: 9.30am-12pm
(branch hours vary)

Hume Connect (phone banking)

1300 551 619

Fax

F (02) 6051 3255

Email

E hume@humebank.com.au

Contact Us

Rates

Variable Home Loans

Rates From^
3.79%pa

Comparison rate*
3.83%pa

^This rate is only available on new loans with principal and interest repayments on loan amounts over $50,000 *Click for important information about comparison rate.

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Fixed Home Loans

Rates From:
3.99%pa

Comparison rate*
5.03%pa

*Click for important information about comparison rate

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Term Deposits

100 day special
2.40%pa

Min investment of $5,000+

Learn More

Personal Loans

Rates From
7.95%pa

Comparison rate*
8.13%pa

*Click for important information about comparison rate.

Learn More

Personal Credit Cards

Rates From*
11.95%pa

*Interest rate on purchases

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Personal Savings

Base Rate
1.50%pa

Bonus Rate*
0.60%pa

Bonus Rate Conditions apply.

Learn More

Financial Hardship

We understand there are times when you may face temporary financial difficulties caused by unemployment, illness, or other unexpected circumstances.

If you are experiencing financial difficulties or anticipate that you might in the near future, the best thing you can do is speak to us as soon as possible. You may be surprised to learn you can get some helpful advice regarding your situation.

It’s important to discuss with us all the financial difficulties and concerns you are experiencing. Doing nothing does not help the situation and the problems may get worse. We have people who are here to listen and support you to manage your financial situation. We are committed to delivering exceptional customer service, by assisting customers through times of hardship where possible.

Options to Getting Assistance

  1. Call 02 6051 3256 to talk with Hume’s Credit Control Officer. Alternatively you can email collections@humebank.com.au and we will contact you to discuss your sitiuation. 
  2. Or, you can download the Application for Financial Hardship Assistance form and mail it with supporting documentation to: Credit Control Officer, Hume Bank Ltd, PO Box 343, ALBURY NSW 2640 - or email it to collections@humebank.com.au.
  3. We will confidentially review your situation and determine if we can assist you to manage your financial obligations with us. This will be a confidential conversation that can include helping you find solutions if you’re behind in your payments or unable to make your repayments.
  4. Within 21 days of your application being made, we will let you know the outcome.

      Download Financial Hardship Assistance Form

Available Financial Counselling Services

Regional 

St David's Uniting Care 

593 Olive Street 
Albury NSW 2640 
Phone: 02 6021 7099 
Fax: 02 6023 2448 
Email: stdavids@unitingcaregne.org.au

Upper Murray Family Care 

29 Stanley Street, Wodonga, 02 6055 8000 
36 Mackay Street, Wangaratta, 03 5720 0000 

Anglicare 

6-12 Church Street, Wagga Wagga, 02 6937 1555 
562 Englehardt St, Albury, 02 6041 4227 
24 Ely St, Wangaratta, 03 5721 9088
 

 

National Websites

Financial Counselling Australia

ASIC's MoneySmart