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Mozo Awards 2015

Hume Bank has been recognised as 'Australia's Best Mutual Bank', 'Best Customer Service' and 'Most Trusted Bank' in the 2015 Mozo People's Choice Awards - the only banking awards judged by customers.

“We are thrilled to win these awards which are judged entirely by customers. To win against larger organisations from across Australia is a huge achievement.” said Mr David Marshall, Chief Executive Officer.  

“These awards also highlight our commitment to putting customers’ needs first. Rather than being owned by profit driven shareholders, as a customer owned bank Hume is all about making sure that the benefits of banking are returned to customers. Our customers benefit from exceptional convenience, competitive loan rates, award winning products, great savings rates, lower fees and local face to face banking with all our decision made locally.” explained Mr Marshall.

171 providers were rated in the 2015 Mozo People’s Choice Award, including the big four banks.

“Hume competes with the major banks in our local region and despite all majors having a strong presence locally, Hume continues to outperform the market.” shared Mr Marshall.

Hume was founded just over 60 years ago by a group of Albury residents who wanted to help locals purchase their own homes. Growing from a membership of only 58, today Hume has over 59,000 customers stretching from southern NSW to north-eastern Victoria.

“On behalf of the Directors and staff of Hume Bank I would like to thank our 59,000 customers for taking the time to vote for their local bank. It’s through our customers support Hume is able to provide a local banking alternative and give back to the community." said Mr Marshall.

Hume has achieved incredible growth, despite the challenges faced by the Financial Services Sector and has had a successful first year as a customer owned Bank.

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Past Awards

Canstar Awards 2015

Our team work hard to ensure that not only do our customers get the best products, but they also receive exceptional service. It's because of this that we are able to help customers make rewarding financial choices.

CANSTAR's star rating system considers a broad range of factors to compare financial products, with 5 star awards given to the very best products Australia has to offer.  In 2014, Hume is proud to have been awarded 5 stars for outstanding value in the Credit Cards, Business Deposits, and Business Loans categories while achieving the overall award for the best value Youth Banking and Education program among customer owned banks.


Customer Owned Bank: Youth Banking and Education Award

Winning for the fourth time, Hume ranked top for both Junior and Youth profiles, scoring highly for such attributes including its education resources and school banking program, in which 49 local school currently participate. Hume's Junior Savers Club include tips, tools and games for children and parents. Click here to learn more about Hume's financial literacy and school banking programs. 


Outstanding Value: Credit Cards

From 190 cards rated across Australia, Hume's Visa Gold, and Visa Loyalty (now known as Visa Clear) cards were each awarded 5 stars for outstanding value offered to everyday spenders, while Hume's Visa Value card was also awarded 5 stars for occasional spender category. Click here to learn more about Hume's award winning credit cards.


Outstanding Value: Business loans

Considering a range of factors including flexibility, ease of access and price, Hume's business Line of Credit was awarded 5 stars for outstanding value with only two other institutions offering a similarly rated product nationally. Click here to learn more about Hume's line of credit and other business finance products. Click here to learn more about Hume's Line of credit and other business finance products.


Outstanding Value: Business Deposits

With 91 accounts reviewed from 44 financial institutions nationally, Hume's Business account was awarded 5 stars for outstanding value offered to businesses with an average of approximately 40 transactions per month. This award placed Hume's Business account among the national top 5-10% for its category. Click here to learn more about Hume's Business savings and transaction accounts.

Murray-Riverina Business Awards 2013


Taking in the cities of Wagga Wagga, Griffith, Albury and the surrounding region, the Murray-Riverina Business Awards celebrate business excellence across a diverse area of NSW. Hume was proud to be awarded with the following.

Excellence in Sustainability

The Excellence in Sustainability award recognises businesses that are working to reduce the impact of their operations on the environment and/or provide products and services that have positive environmental outcomes.

Employer of Choice

The Employer of Choice award recognises organisations that put in place strategies and initiatives to create stimulating and supportive workplace environments for their employees. These strategies or initiatives must have a positive impact on both employees and the organisation as a whole.

Business Leader – Melissa Sweetland, General Manager  Customer Service, Sales and Marketing

The Business Leader award recognises the positive contribution made to business by business people and professionals. The award recognises those who demonstrate outstanding entrepreneurial spirit, strategic business direction and innovative ideas, whilst providing inspiration to a new generation of upcoming business leaders.

Regional FinalistYoung Business Executive – Carly Brown, Regional Manager Victoria

The Young Business Executive award recognises an inspirational young professional aged between 18-35 years who has built a successful career with an organisation.

Mozo People's Choice Award: Australia's Best Building Society - 2012

The Mozo People’s Choice Awards were created to give Australians the chance to have their say on their banking and insurance experience and cast their vote on the country’s best and worst banking and insurance providers.

Customers rate their banking provider on six criteria: overall satisfaction, price, features, customer service, convenience and trust. This year approximately 180 banking providers were rated, across one or more product categories.

Telstra Business Awards - 2012

  • Telstra Regional Business of the Year 2012 (national finalist)
  • NSW Telstra Business of the Year for Medium Business 2012 (finalist)

Hume has been awarded the Telstra Regional Business of the Year, and a finalist for Medium Business of the Year for 2012. Telstra Business awards showcase Australia’s best small to medium businesses, and is an extraordinarily proud achievement for Hume and its customers. 

Money Magazine's Building Society of the Year - 2011

  • Money Magazine’s Bank of the Year 2011
  • Money Magazine’s Bank of the Year 2012 (runner-up)

CANSTAR CANNEX and Money magazine evaluate financial institutions across Australia. These awards recognise the excellent value Hume provides its customers through offering award winning products.

NSW Business Chamber of Commerce Awards - 2010

  • Employer of Choice 2010
  • Employer of Choice 2011 (finalist)
  • Sustainability 2011 (finalist)

Recognises the success of business in the region for a range of categories.