Become a BPAY Biller

If you’ve ever paid a bill with BPAY, you know how fast and easy BPAY could be for your customers.

BPAY has real benefits for your business too. Offering BPAY as a payment method can help you save time and money, with easier billing, fast electronic payments and streamlined reconciliation. So you can spend less time chasing payments and more time working on your business.

Here are just some of the ways BPAY can help your business:

• Accelerate cash flow. Receive cleared funds in your account on the next Banking Business Day^ — and say goodbye to chargebacks and bouncing cheques.
• Simplify reconciliation. Track bills with minimal effort with daily payment files designed for easy importing into your accounting system.
• Manage your overheads. Spend less time and money preparing and chasing bills, and more time running your business.
• Delight your customers. Give them the security and confidence of one of Australia’s leading bill payment services*.
• Enjoy marketing support. Build your brand and promote the benefits of fast electronic payments, with support from the BPAY marketing team.

^ Banking Business Day means a day on which banks in Sydney or Melbourne are able to effect settlement through the Reserve Bank of Australia. *Based on BPAY Usage and Attitude survey, 2015

Using BPAY as a billing and payment collection tool is easy. Simply register as a biller with Hume Bank, then add the BPAY logo, your Biller Code and a Customer Reference Number (CRN) to every bill you send.

When a customer pays by BPAY, you’ll have the money in your account on the next Banking Business Day^, together with an electronic payment file for easy reconciliation.

Settlement occurs at the end of each Business Banking Day^. BPAY processes the file containing the payment details and sends a report to Hume Bank.

Hume will send you a customised payment information file, with everything you need to update your receivables system and keep track of payments.

^ Banking Business Day means a day on which banks in Sydney or Melbourne are able to effect settlement through the Reserve Bank of Australia.

To become a BPAY biller, simply contact Hume’s Business Banking team on 02 6051 3233  

To find out how much BPAY costs please contact Hume's Business Banking team on 02 6051 3233

As a BPAY biller, you get to choose which payment methods you would like to offer your customers through BPAY. The options are:

• Debit accounts (saving and cheque accounts)
• Debit card accounts
• Credit card accounts

The CRN is a unique 2 – 20 digit number that appears on every customer bill. You use the CRN to identity the account or bill to be paid without providing any personal information about the customer.

The check digit is a special number used in BPAY CRNs, calculated from the other digits in the CRN. It helps to make sure your customers don’t enter the wrong numbers, or get the order of digits mixed up when they are making their BPAY payment. So you can be more confident that the bill they paid is the one they meant to pay.

No, CRNs must be all numeric (alpha characters cannot be entered on phone all keypads)

If your customer makes a mistake, advise them to contact their financial institution who will be able to assist with the following mistakes:

• Paid too much
• Used the wrong Biller Code or Customer Reference Number
• Accidentally paid the same bill twice

Yes. All BPAY payments are made within the secure environment of your customer’s online, mobile or phone bank, so you can be confident that their security is protected.

The only people with access to your customer’s personal or account details are you, your customer, and your customer’s financial institution. BPAY does not receive any of your customer’s personal or account details during the payment process (expect the type of bank account they paid from).