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Sat: 9.30am-12pm
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F (02) 6051 3255


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Hume Bank physical tokens and Symantec.VIP Access app will expire 31 March.

Hume Bank

As part of improving the online banking experience for our customers, Hume Bank has switched from using the physical token or Symantec.VIP Access mobile app to a simpler, secure SMS Authentication.

The current physical token and Symantec.VIP app will no longer be active from 31 March 2021.

What does this mean for you? From 31 March, when banking online the same transactions and maintenance that currently require a security token, will now require an SMS security code. So, all your favourite online interactions like transferring money to new payees, loading new BPAY details, changing a password or PIN can be done easily with an SMS security code. 

Existing Hume Bank customers can register for SMS Authentication through iBank today, just follow the simple instructions below. New to Hume Bank customers will be automatically registered for SMS authentication as our preferred service. 

  1. Login to iBank 
  2. Select 'My Options'
  3. Then 'Security device'
  4. And finally 'Register' for SMS Authentication.

Forgot your iBank password? We’ve got you covered.

  1. Hit the iBank symbol on the top of the Hume Bank website.
  2. Click on the ‘Forgotten Password’ link on the iBank login page and follow the prompts. Tip: find your customer number on your latest bank statement.

Learn more about banking online and check out the range of guides and FAQs as well to help you though any queries you may have.