Hume Bank's Olive Street Branch will be completely refurbished as a flagship branch from March 2017.
The state-of-the art upgrade will reinvent the Hume in-branch customer experience and represents the biggest ever branch refurbishment and most significant branch investment that Hume has ever had in its 62 year history.
Once completed the refurbishment will feature:
- A self-serve lobby at the front entrance available to customers for extended hours allowing the flexibility to self-serve with a coin machine and deposit taking ATM
- The open plan design will see the removal of glass barriers and allow side-by-side banking
- Digital signage for modern banking, allowing a more effective customer experience and communication
- An in branch App and free wifi will enhance customer experience and help educate users on Hume’s digital products and services
- Designated private areas for customer enquiries and offices for appointments
Hume Bank Chief Executive Officer, David Marshall says the refurbishment reflects the natural evolution of banking technology and services.
“Our customers expect Hume Bank to remain relevant and provide modern, enhanced services both online and in branch,” Mr Marshall said.
“Customers are attending branches to have more complex, needs based conversations and Hume’s current branch design and footprint needs to evolve accordingly.”
The flagship branch, with its digital feel and modern technology, is designed to align with the emerging needs of Hume’s customers who are more digitally oriented.
“Our focus on remaining relevant to our customers by investing in capability, including creating a modern flagship branch, remains our priority. We will also continue our commitment to support the local economy by using over 20 local suppliers during the refurbishment.”
The nearby West End Plaza branch, which has a lease due to expire, will amalgamate with the refurbished Olive Street branch with all sales and service staff being retained throughout the branch network. Hume will continue to have four branches and 15 ATM’s in greater Albury.
Hume Bank’s Olive Street branch will temporarily close on 20 January for the refurbishment which is expected to take approximately eight weeks, re-opening on 20 March.