New Payments Platform (NPP) is a new and national payments infrastructure to enable funds to be transferred between accounts at different financial institutions in minutes, via Osko.
With this new banking industry change, we are experiencing a number of rejected payments as numbers containing an ‘S, L or I’ or any other number substitution (e.g 1234559) are not recognised through Osko.
To ensure you can make full use of this new development and ensure customer payments are received promptly, customers must use their External Account Number to other payees that will be sending payments to your Hume account.
You may also need to update any direct debits or periodical payments set up on your account.
Where can I find my External Account Number?
- Account Information section in iBank
- Additional Services in Hume’s App
- Account statement
Waiting on a payment?
Customers who are waiting on a payment may need to update their current payer details.
When providing your account details for a payment to your account, it is important to only provide your PayID or your External Account Number - not the number containing an "S, L or I", or any other number substitution. This will ensure any incoming payment reaches your account. You can even use your External Account Number to transfer between two Hume accounts.