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1300 004 863

Mon-Fri: 8am-5:45pm
Sat: 9.30am-12pm
(branch hours vary)

Hume Connect (phone banking)

1300 551 619


F (02) 6051 3255


E [email protected]

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How to spot a scam phone call.

Hume Bank

We’ve had a few customers let us know they’ve recently been receiving suspicious phone calls from people claiming to be from “Hume Limited” or “Hume Fraud.”

Scammers use sophisticated techniques to trick unsuspecting victims into believing the call is from a legitimate organisation or for a legitimate reason. They will often play to your emotions or sense of urgency to get you to act quickly without taking the time to consider if what they are saying is true.

Hume Bank employees will identify themselves as calling from Hume Bank, and we will never ask you for information such as your iBank password or full card information when we call.

While we monitor all accounts for suspicious activity, there are a few simple things you can do to help protect yourself from scams.

  • Don’t answer calls from numbers you don’t recognise or hang up and call the company back that the caller claims to be representing using the phone number available on their website or another public listing.
  • Read text messages carefully to check for spelling errors or website addresses that don’t look correct.
  • Never tell a caller your iBank password or One Time Password (OTP).
  • Treat any request for personal information, including drivers’ licence, passport number, Medicare card number or Tax file number, with extreme caution.

If you receive a suspicious phone call from someone claiming to be from Hume Bank, hang up and contact us on 1300 004 863 immediately to report the incident.

You can find more information on how to identify different types of scams on the ScamWatch website.