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Scam Alert - Telstra Money Transfer

Hume Bank
02/11/2016

Hume customers should be aware of a recent scam whereby fraudulent callers from "Telstra" are requesting access to their personal computer, and "depositing funds" into their bank account...

We have recently been notified by our customers regarding a phone scam, where the fraudulent caller claims to be from Telstra.

The caller states that the customers "computer security system" has been identified as a threat, and as a result their Telstra account will be blocked. The caller then convinces the victim that to get the problem fixed, they need to access their computer remotely and:

  • The victim needs to log onto their internet banking site;
  • The “Telstra” team will place a deposit into the victims bank account to prove they are from “Telstra”
  • The victim is to then withdraw the funds in cash, and remit the funds via an international transfer.
  • Upon receipt of those funds, the “block” on their account will be lifted.

The perpetrators manage to access customer’s bank accounts on the victim's computer via remote access. They then transfer funds from one of the customers accounts (such as a savings or credit card account), to another, to trick the customer into thinking the "deposit" has been made from Telstra.

If you believe you have fallen victim to this scam (or others like it), please do not act on any instructions, and contact Hume immediately.