Mobile Menu



1300 004 863

Mon-Fri: 8am-5:45pm
Sat: 9.30am-12pm
(branch hours vary)

Hume Connect (phone banking)

1300 551 619


F (02) 6051 3255


E [email protected]

Contact Us


Need a home loan?

Spend time doing what you love, we'll make it easy and come to you.

Book appointment

Fixed Home Loans

Rates From:

Comparison rate*

^Terms, conditions and lending criteria apply *Click for important information about comparison rate.

View All

Variable Home Loans

Rates From^

^Terms, conditions and lending criteria apply *Click for important information about comparison rate.

View All

Personal Loans

Rates From

Comparison rate*

*Click for important information about comparison rate.

Learn More

Personal Credit Cards

Rates From*

*Interest rate on purchases

View All

Personal Savings

Base Rate
0.75% p.a.

Bonus Rate Conditions apply.

Learn More

Getting Started with the new app

Hume Bank

Here’s some things you’ll need to know to get you started with the new Hume Bank app.

Getting Started

We’ve improved everything about the old app and added a variety of new features, so your best bet is to start with our 30-second app tour.  You can jump into the app tour immediately after registering, or by clicking the “App tour” button on the third page of the home screen for iPhone users, or bottom of the home screen for Android users.

Registering the app

After freshly downloading the app, you’ll need to register with your customer number and iBank password. If you’ve just come from the old app we understand there’s every chance you might have forgotten those, so here’s some hints:

  • Your customer number is the first 5-6 digits before the letter in your account number. For example, if 123456S60 is your account number, your customer number would be 123456. You can find your account number on the top right of your latest bank statement.
  • Your password is what you’d use to login to iBank via Hume’s website. If you need, we can reset your password for you either in-branch or over the phone on 1300 004 863 if you have an active security device.

Security Devices

For certain high-risk functions like transferring money to someone new or changing a previously saved payee, Hume requires the use of a security device. Security devices generate a unique password that expires after each use. This means the person accessing the high-risk function needs to be in physical possession of the device to generate the new password and continue, helping to prove you’re actually you.

Hume offer these devices free of charge.  You’re offered the choice of downloading the device as an app on your smartphone, or as a physical key ring sized electronic token.

To find out more and register a token, click here.


We hope you’ll love the new Hume Bank app.  If you feel anything could be improved further, please get in touch on 1300 004 863.