Here’s some things you’ll need to know to get you started with the new Hume Bank app.
We’ve improved everything about the old app and added a variety of new features, so your best bet is to start with our 30-second app tour. You can jump into the app tour immediately after registering, or by clicking the “App tour” button on the third page of the home screen for iPhone users, or bottom of the home screen for Android users.
Registering the app
After freshly downloading the app, you’ll need to register with your customer number and iBank password. If you’ve just come from the old app we understand there’s every chance you might have forgotten those, so here’s some hints:
- Your customer number is the first 5-6 digits before the letter in your account number. For example, if 123456S60 is your account number, your customer number would be 123456. You can find your account number on the top right of your latest bank statement.
- Your password is what you’d use to login to iBank via Hume’s website. If you need, we can reset your password for you either in-branch or over the phone on 1300 004 863 if you have an active security device.
For certain high-risk functions like transferring money to someone new or changing a previously saved payee, Hume requires the use of a security device. Security devices generate a unique password that expires after each use. This means the person accessing the high-risk function needs to be in physical possession of the device to generate the new password and continue, helping to prove you’re actually you.
Hume offer these devices free of charge. You’re offered the choice of downloading the device as an app on your smartphone, or as a physical key ring sized electronic token.
To find out more and register a token, click here.
We hope you’ll love the new Hume Bank app. If you feel anything could be improved further, please get in touch on 1300 004 863.