DocuSign FAQ's

Yes, all documents uploaded on the DocuSign platform are encrypted so only you and your lender have access to them.

To access your documents, we have implemented a two-step authentication process, using both email and a unique access code. Hume Bank will provide you with your access code via SMS. 

Once your documents are signed, they will be saved and stored by Hume Bank as per current banking practices. A copy will be available on the DocuSign platform for a short time only in accordance with our retention policies. Your contract will be stored on Hume Bank's own secure systems. 

In DocuSign, you can choose to either draw or use a signature template. There’s no distinction and both options are valid.

Review and sign your loan documents from any device at home or on the go, without experiencing the delays of documents sent to you via post.

Select 'Review Documents' when prompted, review and sign, it’s that easy.

If you need more time or aren't ready to finish signing on one go, select 'Other Actions ' and then select 'Finish Later'. This will save your current progress so when you choose to come back and log on, any prior approvals will still be there and you can continue from where you had last left it. 

Good news. We would have already identified any loan applicants as part of the application process. This means you’re all set and good to go to use the DocuSign platform.

Don’t worry, DocuSign is equipped to manage multi-borrower applications. Although, only one person can review and sign documents at any one time. You’ll be notified by email once it’s your turn to sign.

If you are the first person to sign, you’ll need to make sure to fill out the ‘Borrower’s Authority and Instructions’ and ‘Making payments to my home loan’ forms.

You haven’t received that email yet? Make sure to check the following:

• Your email address is up to date
• Your junk/spam folders (if you’ve applied with a work email address it may have been blocked)
• Ensure you haven’t opted out of receiving notifications from DocuSign (head to ‘My preference’ on the DocuSign platform to double check)
• Access DocuSign with the ‘home loan application tracker’ through your email (check with your lender if you have not received your application tracker email yet)

We’re here to help. Just let your lender know that you think there may be error on your paperwork and they can help run you through any actions needed to rectify. 

We understand and you have options. Once you’ve received your DocuSign documents, click ‘Other Actions’ and select ‘Decline to Sign’. Leave us a note saying you’d prefer receiving your documents in the mail and your lender will quickly arrange for your documents to be printed and posted or emailed to you.

Just be mindful that your loan application process may take longer as a result.