A security device may be either a small, physical, electronic token (security token) that you order through a branch or iBank or a password generator application (Security App) that you can download via the internet to your mobile phone. These devices generate a unique ‘One Time Password’ (OTP) that must be entered before completing certain functions of iBank and Hume's App. Each password can only be used once and only within 30 seconds of being generated, therefore making the device akin to a physical key that must be in your possession before proceeding. These devices add an additional layer of authentication to secure access to your internet banking, and are highly recommended.
Security devices are compulsory when the daily external transfer limit on any account to which you have internet access is $2,001 or more. If you have not registered a security device, we reserve the right to reduce your daily external transfer limit to $2,000.
You will be prompted to enter the password generated by your security device during the following functions in iBank (where you have registered a security device) and in Hume's App (in all cases):
External transfers to new payees
BPAY® transfers to new payees
Cheques to new payees
Updating contact details
Updating password details
Updating existing payees
Security devices (both mobile and token) are offered free of charge to Hume customers*.
*Hume provides one free physical security token to individual customers and 4 free tokens to business customers, additional tokens will incur a charge of $20 per physical token.