As part of improving the online banking experience, Hume Bank has switched from using the physical token or Symantec.VIP Access mobile app to a simpler, secure SMS Authentication. The current physical token and Symantec.VIP app will no longer be active from 31 March 2021.
Existing Hume Bank customers can register for SMS Authentication through iBank today, just follow the simple instructions below. New to Hume Bank customers will be automatically registered for SMS authentication as our preferred service.
- Login to iBank
- Select 'My Options'
- Then 'Security device'
- And finally 'Register' for SMS Authentication.
Forgot your iBank password? We’ve got you covered.
- Hit the iBank symbol on the top of the Hume Bank website.
- Click on the ‘Forgotten Password’ link on the iBank login page and follow the prompts.
Tip: find your customer number on your latest bank statement.