SHARE YOUR THOUGHTS

We’re always looking for ways to improve how we support you at Hume Bank and we’d really value your feedback.

We’ve partnered with Nature Research, an independent Australian market research company, to run a short customer survey on our behalf. It’s designed to help us better understand what matters most to you and how we can continue to improve your experience.

What to expect

• Takes less than 15 minutes
• Open until 11:59pm (AEDT), 5 February 2026
• Your responses are confidential and used for research purposes only

To thank you for taking part, you’ll have the opportunity to win a $1,000 Luxury Escapes gift voucher* at the end of the survey.Thank you for helping us shape the future of Hume Bank. If you have any questions about this survey, give us a bell on 1300 004 863.

What are you waiting for? Your next big escape could be just 15 mins away.

Terms and Conditions

1. This competition (“Competition”) is conducted by Hume Bank (“Promoter”). The survey is being conducted on behalf of Hume Bank by the independent market research agency Nature Sydney Pty Ltd (“Nature”).
2. Entry to the Competition constitutes acceptance of these terms and conditions. All entry instructions and prize information published by the Promoter form part of these terms and conditions.
3. The Competition is only open to individuals who:

(i) are Australian residents

(ii) enter via the online research survey

(iii) are not employees of the Promoter or any of its related corporations or any of their agencies associated with the Competition; (“Entrant”).

4. The Competition commences at 12:00pm Sydney time on 19 January 2026 and closes at 11:59pm Sydney time on 5 February 2026 (“Entry Period”).
5. Except otherwise indicated, all amounts stated in these conditions are stated in Australian dollars.
6. Entry to the Competition is via Hume Bank’s online research survey. To enter and be eligible to win, survey participants must complete the survey fully, with valid responses, and with a valid email address provided. A maximum of one entry per Entrant is permitted and only one prize per Entrant can be won. The prize winners will be drawn based on their response to the task by a Nature employee.
7. There is no cost to enter the Competition; however, internet connection and usage rates may apply. Entrants should obtain details of such costs from their service providers. The Promoter is not and will not be liable for any such costs.
8. Entries must be received during the Entry Period. The Promoter takes no responsibility for late, lost, incomplete, incorrectly submitted, illegible or misdirected entries or for any delays or failures in any telecommunications service or equipment.
9. The Promoter may, at its absolute discretion, declare an entry made by an Entrant invalid if the Entrant tampers with the entry process, benefits from such tampering or submits an entry that is illegible, incomplete or not in accordance with these terms and conditions.

The Prize and The Winner

10. The winner (“Winner”) of the $1000 Luxury Escapes gift voucher will be selected at 4.00 pm Sydney time on 23 February 2026 at Suite 10.02, 50 Berry Street, North Sydney, NSW, 2060.
11. The Winner is entitled to a $1000 Luxury Escapes gift voucher (“Prize”).
12. The Winner will be notified in writing via email within two business days of the draw. The Promoter reserves the right to ask for proof of ID and/or the address to claim the prize.
13. The Prize will be emailed to the Winner within 28 days of making contact.
14. The Prize notification will state that the Prize has been won and will include instructions as to how the Winner may claim the Prize and establish their entitlement to it.
15. If the Promoter’s representative is unable to contact the Winner by email within 1 week of the draw, the Promoter will draw the next Winner at random on 2 March 2026 until a Winner has been contacted.
16. Prizes are not transferrable or redeemable for cash and are subject to availability.
17. The gift voucher will expire 12 months from the date of issue, and it is up to the Winner to use the value of the gift voucher before the expiry date. Any unused balance will not be refunded or credited when the card expires.
18. To the maximum extent permitted by law, the Promoter will not be held liable for any loss or damage whatsoever which is suffered (including but not limited to direct or consequential loss) or for any personal injury suffered or sustained in connection with any prize except for any liability which cannot be excluded by law.
19. The Promoter’s decision in relation to any aspect of the competition is final and binding and no correspondence will be entered into.

Luxury Escapes Gift Voucher

20. For all your Luxury Escapes Gift Voucher enquiries, contact –

Telephone: 1300 88 99 00

Privacy, Disclosure and Consent to Use Information

21. Promoter’s Privacy Policy can be found at: https://www.humebank.com.au/privacy-policy/
22. Nature’s Privacy Policy can be found at: https://nature.com.au/privacy-policy/
23. All entries become the property of the Promoter. By entering the Competition, each Entrant consents to their personal information being entered onto a database. The Promoter may use this information in any media for future promotional, marketing and publicity purposes without any further reference, or payment, or other compensation to the Entrant. The Promoter may also publish the Winner’s full name, locality and entry response on the Promoter’s website.