Security authentication

You can use your mobile phone, tablet or desktop.

• Your preferred digital device - mobile phone, tablet or desktop
• Customer number
• Your password
• Mobile phone

Login to iBank or download Hume Bank’s App and login with your customer number + password.

Login to iBank here. Keep your customer number, initial password and mobile handy. You’ll need your mobile to receive your SMS authentication to set a new password.

Go to the iBank login screen and follow the prompts with our Password Reset tool. You will need a Security Device enabled to use this.

If you don’t have a Security Device enabled, visit us in branch or call our Contact Centre on 1300 004 863 and our staff can help you reset it.

Don’t worry, you can find your customer on your bank statement you may have received previously.

Alternatively, you can visit us in branch or call our Contact Centre on 1300 004 863 and our staff can help you find yours.

Banking online safely and securely is our priority. We have enabled SMS authentication to identify you online by sending a security code to your registered mobile device.

We encourage all customers to switch over to SMS authentication and start banking online with SMS security codes.

You no longer need to tussle with our current security device solution, ‘VIP Services’. No need for the Security App or the physical token!

With a few simple steps through iBank, you can register yourself. Once logged in to iBank, you can go to My Options > Security Device to register for SMS Authentication.

The same online transactions and maintenance that currently require a Security Device – will now require an SMS code.

For example; external transfers to new payees, loading new BPAY details, changing a password or PIN, updating contact details etc.

For customers that for any reason cannot use SMS authentication (due to no mobile phone, or live in an area without mobile service), you will need to call our Contact Centre on 1300 004 863 and our staff can assist you.

You can simple delete the mobile App from your smart phone and if you have a physical security token, you will no longer need it, simply return it to your nearest branch when convenient.

As part of improving the online banking experience, Hume Bank has switched from using the physical token or Symantec.VIP Access mobile app to a simpler, secure SMS Authentication. The current physical token and Symantec.VIP app will no longer be active from 31 March 2021.

Existing Hume Bank customers can register for SMS Authentication through iBank today, just follow the simple instructions below. New to Hume Bank customers will be automatically registered for SMS authentication as our preferred service. 

1. Login to iBank 
2. Select 'My Options'
3. Then 'Security device'
4. And finally 'Register' for SMS Authentication.

Forgot your iBank password? We’ve got you covered.

1. Hit the iBank symbol on the top of the Hume Bank website.
2. Click on the ‘Forgotten Password’ link on the iBank login page and follow the prompts. 

Tip: find your customer number on your latest bank statement.

If you lose your security token you must report it to Hume Bank immediately by phoning 1300 004 863.