iBank

Internet Banking with Hume

Internet banking offers access to a variety of services from where you are right now, 24 hours a day, 7 days a week. Managing your personal finances has never been more convenient. 

To register for iBank, visit you nearest branch

iBank Login

 

Features

Take control of your banking

iBank is Hume's free and secure internet banking facility that enables you the convenience of branch-like access to your finances and account information at any time, from right where you are now.

 

 

Why choose iBank?
Convenient
  • Transfer money between your accounts or to any account in Australia
  • Pay your bills online using BPAY
  • Write and send cheques
  • Save paper and time with electronic statements
  • Customisable to your needs
  • Accompanied by mBank, an internet banking portal tailored to your smartphone
Informative
  • View your transaction information online
  • Search for specific transactions up to 7 years prior
  • Keep track of interest earned and paid
  • Receive and accept offers tailored to your needs.
Powerful
  • Schedule automatic future payments
  • Create and schedule batch transactions, importable from your accounting package
  • Export transaction details to your accounting package
  • Save payees for future use
  • Receive your bills online with BPAY View
  • Open a high interest iSave account online.
Secure
  • Security tokens provided for two factor authentication to prevent unauthorised login
  • 128-bit encryption
  • Monitoring systems to detect fraudulent transactions.
  • Daily transfer limits to mitigate loss

 

Business iBank

Streamlined business banking

In addition to all the functions of personal iBank business iBank can:

Create transactions pending authorisation

  • Any account that requires more than one signature to authorise a withdrawal, can have one signatory create and store a transaction, pending authorisation. Another signatory can then log on at another time and approve the transaction for processing.

Integration with accounting software

  • Upload external transfer batches (eg payroll details) from your accounting package to iBank
  • Download account transactions to your accounting package. (Please note: not all of these functions are available on all account types or to all customers)

iBank administration module

  • Set up and manage accounts with varying access levels for different employees, from view only to full transaction capability.

 

If you need iBank with the Optional Administration Module, download and complete the Business iBank Registration form and drop the application into any Hume branch, fax it to 02 6051 3255 or post it to: Hume Bank, 492 Olive Street, Albury NSW 2640.

 

iBank Help

Quick Reference Guide

 

For quick answers to all things iBank, look here first. If you can't find your answer below, submit a query and we'll endeavor to get back to you within two business days. Click open to expand help for each of the following categories.

 

Getting started with iBank

For help with registering, logging in for the first time, and navigating the functions and layout.

Open (+)

 

Registering

To apply for iBank access please attend your local Hume branch.

 

Logging in for the first time

For convenience, iBank can be accessed at any time from the blue “iBank Login” button at the top right of every page of Hume’s website, including this page.


When you click login, a new window will pop up containing the login page. If it doesn’t, a pop-up blocker may be preventing it from opening. See the trouble shooting tab above for help in allowing iBank as an exception to your popup blocker.

Once you’ve clicked the ‘iBank Login”, you’ll see a page just like this:

login2

Here, you will need to enter your details including your customer number (A unique 6 digit number identifying you), your initial password, and your date of birth.


As this is the first time you’ve logged on to iBank, you’ll be required to change your initial password for security. Choose a password that contains upper and lower case letters, numbers, and a symbol for maximum security. Never choose a password that could be easily attributed to you (such as favourite colour, or sports team)

password-change2

 

If you’ve registered for a security device, you may be required to activate the device. If you have your device ready, click “Activate Now” and follow the prompts (see “Security Devices” below for more information), otherwise, select “Activate Later”.

You're now ready to manage your accounts through iBank, welcome!

welcome2

 

 

Functions and Layout

 

iBank is designed to give you quick and logical access to the functions you need most. All functions are accessible from within any iBank page at any time from the menu bar at the top of the page. Simply hover over these menus with your mouse pointer (or tap on menus if on a touch based device), and the menu will expand revealing links to the functions within.

menu2

 

The menus and their functions are laid out as follows.

For help with each of the functions listed, use the help directory below.

 

heirarchy

Transacting

For help on transferring funds, paying bills, paying cheques, batch transactions, setting up regular/future transfers, pending authorisations, saving payees for future use, and transfer limits.

Open (+)
-Transfers-

iBank allows you to transfer funds via internal transfer to another Hume account, or via external transfer to an account at another financial institution.

To complete an external transfer transaction on your account (e.g. from Hume to another financial institution), you will need to have set up a Daily External Transfer Limit on your account. Refer to "Daily External Transfer Limits" under "Managing Accounts" for  more information.

To perform an internal or external transfer:

  1. Hover over the "Transact" menu and click transfer
  2. Select an account to "Transfer From" using the drop down list
  3. Select an account to transfer to using the drop down list, or by typing the account/payee you wish to select. This may be either an existing personal payee (see "Personal Payees" below for more information), one of your own accounts, or a new payee. Tip: If you have a long list of accounts or payees, save time by typing the payee/account you wish to select, the form will automatically predict the account you're looking for as you are typing. To transfer to a new payee, check "Pay new account" and follow the next step, otherwise skip to step 5.
  4. If transferring to a new destination:
    1. Enter the BSB of the destination account, or tick the "Transfer to another Hume account" box to have Hume's BSB (640 000) entered automatically. The BSB number, or "Bank, State, Branch" number refers to the bank or branch where your destination account is hosted. If you're unsure of this number, ask the destination account holder
    2. Enter the destination's Account Number. When partnered with a BSB, this is a unique number that points solely to the destination account. If you're unsure of this number, ask the destination account holder.
    3. Enter an account name, this is often the account holders name. Ask the account holder for details if you are unsure.
    4. Review the information you have entered, and ensure it is correct. Incorrect details may result in payment errors, or payments to the incorrect destination, which may not be recoverable.
  5. Next to "My reference" enter a reference to appear in the transactions for the source account (your account).
  6. Next to "To account reference" enter a reference to appear in the transactions for the recipient account.
  7. (Optional) Enter a Payee name to save as a payee for future transactions. (See "Personal Payees" below for more information)
  8. Enter an amount
  9. Select a time to transfer:
    1. Immediately: Check the "Transfer now" circle.
    2. On a certain date: Check the "Once on" circle, and use the calendar to select a date
    3. Recurring at certain intervals: Check the "Recurring" circle and;
      1. Select a frequency for the recurrence of the payment
      2. Select a start date for the transactions to begin
      3. Check "No end date" for the recurrence to occur indefinitely, check "End After" and enter the number of payments after which the recurrence will cease, or "End on" and select a date from the calendar for the recurrence to cease.
  10. Select next to review details of the transaction, then confirm to make the transfer, or select back to amend.

Funds are generally available in the recipient’s account within 1 working day, however these timeframes are dependent on the processing times of the recipient institution. 

If you have processed an External Transfer incorrectly and you need to stop the transaction, contact Hume on 1300 004 863.  Generally transactions are sent to the other institution at 11.30am and 4.30pm each working day.  If the transaction has already been sent to the other institution we may not be able to reverse the payment and  the Mistaken Internet Payments process may apply, refer to the PDS for more information.

 

-BPAY-

BPAY® is an Australian electronic bill payment system . To check whether your bill allows for BPAY payments, look for the BPAY logo with a Biller Code and Reference number, similar to this:

img-bpay-biller-code

Refer to the Product disclosure statement for more information on the terms and conditions that apply to BPAY payments, including cut-off  times and liability for unauthorised or incorrect payments.

Bill's featuring this payment method may also allow you to receive Bill's online through iBank using BPAY view, see "What is BPAY View " below for more information on this function.

  1. Hover over Transact from the top menu and then select BPAY.
  2. Select one of your accounts from the “pay from” list.
  3. If the BPAY biller has been previously stored in your list of 'Personal Payees': select the biller from the “pay to” drop down list and the biller code will be completed for you (skip to step 4).
    1. If the biller is new: select “Pay New” from the pay to drop down list and enter the BPAY Biller Code (shown on your bill or account, see image below) or search for a biller by entering biller's name in the "Biller code" field and selecting the blue search icon (must be more that 3 characters). If the “Please select a biller” box is displayed after searching, select the biller that matches your bill from the drop down menu.    
  4. Enter 'Reference' supplied by your biller. The reference should be shown on the bill in a section similar to this:

    img-bpay-biller-code

    Note: For some billers the 'Reference' is different for each bill.  Please remember to check and alter the reference if using a personal payee for such a biller.
  5. If you’d like to save the biller for future payments, enter a name for the biller in the “Payee name to save for future use” field. (for more information on Payees see "What is a Personal Payee?" below)
  6. Enter the payment amount requested on the bill
  7. Select a time to transfer:
    1. Immediately: Check the "transfer now" circle.
    2. On a certain date: Check the "Once on" circle, and use the calendar to select a date
    3. Recurring at certain intervals: Check the "recurring" circle and;
      1. Select a frequency for the recurrence of the payment
      2. Select a start date for the transactions to begin
      3. Check "No end date" for the recurrence to occur indefinitely, check "End After" and enter the number of payments after which the recurrence will cease, or "End on" and select a date from the calendar for the recurrence to cease.
  8. Select next and confirm the details of your payment. Select back if you need to make amendments.

Hume does not set limits on BPAY transactions. Some billers set minimum and/or maximum limits for payments and you will receive an error message in iBank if you attempt to process a transaction that is outside of those limits. Please contact your biller if you require further information.

BPAY View is a way for you to receive and view your bills through iBank. Once you have registered for BPAY View, you can view, pay and track payments of bills received from nominated billers conveniently from within iBank.

To register to receive a bill via BPAY View:

  1. Go to the "BPAY View" sections under the "My Options " drop down menu at the top of iBank.
  2. Follow the prompts to register - you will need your paper bill with you when you register.
  3. You can elect to receive notifications that the bill has arrived via an email being sent from Hume Bank. Alternatively you will be notified if a bill has arrived next time you log on to iBank.
  4. Once you have registered, your request will be processed - normally within two working days - and you will be notified electronically if your request has been successful.

 

 

-Cheque-

The Cheque option gives you the ability to draw a cheque from your account. Hume will then print the cheque and send it by mail.

Please note that transaction fees may apply for cheque payments.  Refer to the Fees & Charges brochure for more information.

To complete a cheque payment:

  1. Hover over transact in the main menu, then select “Cheque”.
  2. In the “Draw from” drop down menu, select an internal account to draw the cheque from.
  3. If the payee is an existing personal payee, select the payee from the pay to list for their details to be entered automatically. If the payee is new, either:
    1. Select “Pay new” from the  Personal Payee details drop down box and  name and address fields accordingly

      Or,

    2. Select “search for an institution payee”, enter the payee name, and select the blue search icon to search for the payee. Select one of the matching payees from the drop down list to populate their details into the form
  4. Enter a reference to be printed on the cheque (optional)
  5. If you’d like to save the payee for future use, enter a name for this to be saved under (see "Personal Payees" below for more information)
  6. Enter the amount
  7. Select a time to transfer:
    1. Immediately: Check the "transfer now" circle.
    2. On a certain date: Check the "Once on" circle, and use the calendar to select a date
    3. Recurring at certain intervals: Check the "recurring" circle and;
      1. Select a frequency for the recurrence of the payment
      2. Select a start date for the transactions to begin
      3. Check "No end date" for the recurrence to occur indefinitely, check "End After" and enter the number of payments after which the recurrence will cease, or "End on" and select a date from the calendar for the recurrence to cease.
  8. Select next and confirm the Cheque payment.

-Batch Transactions-

A ‘batch transaction’ allows you to process multiple transactions to multiple destinations from a single account at a single time - for example payment of employees’ wages.


A batch can be created for transfer, BPAY, and Cheque payments.


Please note that transaction fees may apply for cheque payments.  Refer to the fees and charges brochure for more information.

Batches can either be set up manually within iBank, or uploaded from your accounting software.

Batches can be set up by either manually entering new payees/selecting existing payees, or by uploading a file from your accounting software.

Set up a batch manually

  1. Select Transact for the iBank main menu, then select Batch Transactions
  2. Select a transaction type (BPAY, Internal Transfer, External Transfers, or Cheque)
  3. Enter a description for the batch in 'Batch Description'
  4. Select the 'From Account' from which the payment will be taken
  5. Check 'Post as Total' if you want the batch to appear as a single transaction in your statement (using the total for the batch).
  6. For internal or external transfers, enter a reference to appear on your statement (field not available for BPAY or Cheque transactions)
  7. Click on the ‘Save’ button to save the batch
  8. Select an existing Personal Payee from the drop down list or ensure 'New Payee' is selected and then click on ‘Add Payee to Batch’.
  9. Enter a description/name for the batch payee in the “Batch Payee Description field, enter/select the account details of the destination account, and enter an amount to be sent to the payee every time the batch is run. Some details may be prefilled if a personal payee was selected in step 8.
  10. Repeat steps 8 and 9 to add additional payees
  11. Select save to save the batch
  12. You will be returned to the "batch transactions" page where you schedule and make any required adjustments to the batch (see "How do I schedule a batch transaction" below).

Set up a batch automatically (by uploading an ABA file)

The Australian Bankers Association (ABA) file format is a standard format used by banks to allow for the batching or grouping of multiple transactions.  Many accounting packages used by businesses can produce an ABA file, allowing iBank to automatically read and process payments contained in the file.

To upload an ABA file:

  1. Select Transact from the iBank main menu, then select Batch Transactions
  2. Select “Upload”
  3. “Standard ABA file” is already selected under document type
  4. Click “Choose File” and browse to the location of your ABA file on your computer, select it, and click ok.
  5. Enter Batch description (no more than 20 characters)
  6. Select the 'From Account'
  7. Check 'Post as Total' if you want the batch to appear as a single transaction in your account (using the total for the batch).
  8. Enter a reference (to appear on your statement)
  9. Click on the ‘Upload’ button
  10. You will be returned to the "batch transactions" page where you can schedule and make any required adjustments to the batch (see "How do I schedule a batch transaction" below).

All batches currently loaded will appear in the “Batch Transactions” list. To open this list, hover over the Transact menu, then select “Batch Transactions” (see “How do I set up a Batch” above if you haven’t yet created a batch).

  1. Next to the batch you want to schedule, click on the ‘schedule’ link under the actions column
  2. Select a 'Payment Date' using the calendar. To schedule the batch to be transferred as soon as possible, enter Today's date. External transfers processed outside of business hours will not be processed until the next available processing slot (see “When will the recipients receive my external transfer” under “Transacting on iBank” above)
  3. If necessary adjust the payment amounts per payee. NOTE: changing a payment amount here will change it only for the next transaction. The regular amount (shown) will remain the default for future payments.
  4. If more than one person is required to sign on joint accounts, and they are present, then check the option next to the signatory to display additional input fields. The signatory is then required to enter their member number, password and one time password if they use a Security Device. Alternatively, the batch will hold pending their authorisation at a later time.
  5. If authorisation is required later for other signatories, click on the ‘Store’ button. The batch is now stored as a 'Pending Authorisation' which will require the other iBank user(s) authorised to operate on the account to log in and approve the pending  authorisation.
  6. Click the OK button to save changes.  You are then returned to the Transaction Batch List, and the batch will process at the time you selected.

If there are any invalid entries (e.g. incorrect account numbers, BSB codes, etc), then the batches status on the “Batch Transactions” page will display as 'New - contains upload error'. You will need to click on the change link for the batch (under the actions column), and check the payees included in the batch for the source of the error.


The whole batch may reject if there are discrepancies in the data, e.g. a mismatch of transaction totals to the batch totals, or a mismatch of transaction count to total transactions.  For this type of error, you will need to determine the cause, fix the source data and upload the batch again.  To view details of the Uploaded Batch, click on the ‘Show Errors’ link for the batch.  If required, you can delete the details from the 'Uploaded Batches' list by using the ’Delete’ button for the appropriate item.

If you exceed your Daily External Transfer Limit, the whole Batch will reject and NO transactions will be posted.

 

If you need  to have your Daily External Transfer Limit increased., please refer to “How do I increase my Daily External Transfer Limit ?” below, under Managing Accounts. Note that transactions completed outside of the batch will also contribute to the Daily External Transfer Limit.

Yes. Open the Batch Transactions page from the Transact menu. Next to the existing batch you wish to copy click “copy” under the actions column.

If you are using an accounting package such as MYOB, then it will not allow you to enter any other alphabetic character in the account field. We recommend you contact Hume for an alternate account number that does not contain non-numeric characters.

 

- Future Payments -

iBank has a 'Future Payments' function, to allow a payment to be processed automatically at a later date. Once you've established the amount and destination, the future payments can be processed as a once off, or set up to reoccur (i.e. weekly, fortnightly, monthly, etc).

Future Payments can be set up for each of the three transaction methods offered by iBank (Transfer, BPAY or Cheque)

Please note that a Daily External Limit must be set up to process a future payment via external transfer, and the external transfer transaction will count towards the Daily External Transfer Limit on the day the transaction is processed.  Refer to the Daily External Transfer  Limit section for more information.


Please note that transaction fees may apply for cheque payments.  Refer to the Fees & Charges brochure for more information.

To set up a future payment:

  1. Begin by setting up the transaction as if you would for any once off payment (to learn about setting up transfer, BPAY, or cheque transactions see the applicable sections above).
  2. In setting up a time for the payment to be made, you have two options.
    1. To set up a single future payment:
      1. Check the “once off” box if you’d like to make a SINGLE future payment
      2. Select a date for the payment to occur using the calendar icon
      3. Select next to confirm details and establish the payment.
    2. To set up a recurring future payment:
      1. Check the "Recurring" option to make a REGULAR payment
      2. Select a frequency for the payment from the drop-down list (Frequency refers to how often you’d like the payment to occur)
      3. Select a date for the future payments to begin. The first payment will be processed on this day, and every day after that the falls on the frequency you selected above)
      4. If you’d like the payments to continue indefinitely, select “No end date”. Otherwise, select "End after", and indicate after how many payments the future payment will cease. Alternatively, select "End on" and elect a date for the payments to cease using the calendar.
  3. Select next to confirm details and establish the payment to be processed on the date/next day indicated.

To cancel a future payment

  1. Log in to iBank
  2. Hover over the “Transact” menu, and select future payments
  3. Select “delete” button corresponding with the payment you wish to delete
  4. Click delete
  5. Confirm by clicking delete

To modify a future payment

  1. Log in to iBank
  2. Hover over the “Transact” menu, and select future payments
  3. Select “change” button corresponding with the payment you wish to change
  4. Amend details of the payment where necessary
  5. Click next
  6. Click OK to confirm

 

-Pending Authorisations-

Pending Authorisations are used to assist in the authorisation of transactions on accounts that require two or more signatures. An account holder can set up and authorise a transaction, then save the transaction as a Pending Authorisation to allow a second signatory to the account to, log into iBank at a later date and provide the second authorisation to allow the transaction to proceed.



Pending authorisations are established by the first signatory who is establishing the transaction (see the “Transacting” section above for information) selecting “store” to save the transaction for approval at a later date.  

 

Once a transaction pending your authorisation is established, the transaction will be listed on your welcome screen when you next log in to iBank, within the "Pending Authorisations" widget. Alternatively, pending authorisations can be viewed and approved by hovering over "Transact” in the top menu, then selecting "Pending Authorisations".

 

 

-Personal Payees-

The Personal Payees facility acts as an 'address book' for your payments. You can store payment details of regular payees such as your gas or electricity account providers or people you are likely to pay more than once.

Personal Payees can be set up by selecting “Payee name to save for future use” when completing a transaction, or by the “add new payee” function (see below). Saved payees (excluding mPay payees) can be accessed via both mBank and iBank.

Personal Payee information can be recorded for the following types of payments:

Payee Type Information Required
BPAY Biller code and reference number
Internal Transfer (To Hume account) Account Number
External Transfer BSB, Account number, and account name
Cheque* Name of the payee, destination address

 

*Please note that transction fees may apply for cheque payments.  Refer to the Fees & Charges brochure  for more information.

 

Any new transaction can have the recipient saved as a payee for future use by entering a name in the “Payee name to save for future use” field during the transaction. (For more information on setting up a transfer, BPAY or Cheque transaction see the applicable section above.) 

Alternatively, you can create a new payee without having to set up a transaction with these steps:

  1. Hover over the Payee menu on iBank, and select the either “Transfer”, “BPAY”, or “Cheque” depending on the type of payee you wish to save. 
  2. For BPAY and Cheque payees select “Add new Payee”. For Transfer payees select “Add internal Payee” if the payee is another Hume account, or “Add external payee” if the payee is an account outside of Hume.
  3. Enter the applicable fields as you would during a Transfer, BPAY payment, or Cheque transaction (For more information on setting up a transfer, BPAY or Cheque transaction see the applicable section above.)
  4. Select Update to save the Payee, or Update and pay to save the payee and initiate a transfer with that payee.

 

Personal Payee information can be recorded for the following types of payments:

 

Payee Type Information required 
BPAY payee Biller code and reference number
Internal Transfer Payee Account number
External Transfer Payee BSB, Account number, and account name
Cheque Payee Name of the payee, destination address

 

 

Managing accounts

For help with: Opening an iSave account, setting up and viewing eStatements, reviewing account and transaction information, setting up and changing your daily external transfer limits.

Open (+)

 

-Opening an Account-

To open an account

  1. Hover over the Accounts menu and select Open Account
  2. Read the requirements for opening an account, and select next if you can meet those requirements
  3. Select your chosen account then select next
  4. Read the terms and conditions supplied, and select “Accept” if you accept to be bound by these terms
  5. Confirm details of the new account and select next
  6. The new account has been created, select finish to return to the welcome screen.

For help depositing funds into the new account see "-Transfers-" above.

-eStatements-

On statement accounts any account holder or authorised user may elect to receive statements electronically via “eStatements”.  Once you have made the election, you will no longer receive paper based statements for that account.

When a statement for an account is ready, you will be sent an email telling you that your eStatement is available through iBank. You can then log on to iBank and retrieve your statement.

To sign up for eStatements

  1. Hover over ”eStatments” in iBank's top menu, and select eStatement options
  2. Check the eStatement option in the row corresponding with each of the accounts you wish to receive your eStatements.
  3. If no email address is listed, click “Add an email address” to specify the address to receive the statement
  4. Click the contact details button
  5. Enter the destination email address for your eStatments
  6. Click update to save
  7. Repeat for additional accounts

Once you have elected to receive eStatements, you and any authorised user who has elected to receive eStatements for a particular account, will be able to access, view and download statements for that account from the first statement period or 1st January 2011 (whichever is the later).  Statements will be available in iBank for 7 years.

To view eStatements:

  1. Hover over the eStatements menu and select “View eStatements”
  2. Select the statement period you wish to view to download the statement

eStatements require Adobe reader to be viewed, your computer will likely have this and you’ll be ready to download and view them. If you don’t currently have reader installed it can be downloaded here

To change the destination email for eStatements

  1. Hover over “My options” from iBank's top menu and click “contact details”
  2. Click the contact details button
  3. Modify the email field to the correct email address
  4. Select update

 

 

-Viewing, Searching and Downloading Transaction Information-

 

iBank allows you to build your own statement including multiple accounts between a specific date range, known as a “quick statement”.

To open a “quick statement”

  1. Hover over the “accounts” menu and select “quick statement”
  2. Select a “start date”
  3. Select a “to date”
  4. Select the account(s) you’d like included in the statement from the list. For multiple accounts hold the ctrl key while selecting each account.
  5. Select display to display the statement
  6. Optional: click print at the top of the page to print or save the statement

iBank allows you to search your statements for transactions between certain dates and certain values. This conveniently allows you to pinpoint transactions made on your account without having to manually find the transaction in your statements.

To search for transactions:

  1. On the welcome page (iBank’s home page), select the account you’d like to search from the “account details” widget
  2. A recent history of transactions made to the account you selected will then be listed in the  “transaction details” widget, at the bottom of these transactions click the “View All” link
  3. Scroll to the bottom of the “Full Transaction History” page and select “Search”
  4. Enter the parameters for your search (not all need to be entered):
    1. Display order: Most recent first, or most recent last
    2. Period: Select the amount of time prior to today you’d like to include in your search OR use the “From Date” and “To date” fields to define the dates you would like to search between.
    3. Select a transaction type (debit, credit, or all)
    4. Define the amount your transaction lies between using the “from amount” and “to amount” fields
  5. Select search to display the transactions that fit within the parameters you defined.

iBank can download an electronic copy of your transactions in a format that can be imported by your accounting package, or spreadsheet software. If you wish to download a standalone, human-readable copy of your transactions, use the eStatements or Quick Statements function (above).

To download an importable copy of your transactions:

  1. On iBank’s home page, find the Account Details widget and select the account for which you’d like to download transaction data.
  2. The transaction details widget on the home page will now list a recent history of your transactions. At the bottom right of these transactions select the “Download transactions” button.
  3. Select a document type that can be imported by your accounting package. For spread sheet software such as Microsoft Excel, select “CSV”.   Refer to your accounting package help for details on what formats it can import.
  4. Select a “From” date.
  5. Select a “To” date.
  6. Click the select button to download the transaction file in the format you specified.
  7. Import the file using your accounting package or spread sheet software.


Each Hume account can be referred to by either an internal or external reference number. The internal reference number is used when transacting between Hume accounts, including Hume accounts held by others. External reference numbers are used when a non-Hume account needs to transact with a Hume account (i.e. this is the number you would give when a non-Hume account needs to deposit money into your Hume account)

To view your internal and external reference numbers:

  1. Hover over the “Accounts” menu, and select “Account information”
  2. Refer to the Internal and External Account number columns corresponding with each of your accounts

iBank allows you to view both the total interest earned or charged on each of your accounts for the previous financial year, as well as the interest earned between the start of the current financial year and today's date.

To review interest earned:

  1. Hover over the “Accounts” menu and select “Interest”
  2. See the lower table for total interest earned/charged for the previous financial year
  3. See the upper table for interest earned/charged since the beginning of the current financial year

Note: Tax may be withheld if you haven’t yet provided Hume with a tax file number, if this is the case, total tax withheld will be shown in the “Withholding Tax” column of each table.

 

-Daily External Transfer Limits-

An External Transfer Limit is a daily limit which you set on each of your accounts.  This limit then becomes the maximum amount that you can transfer from that account to another financial institution on any one day.  This limit includes all external transfers (even future payments and batch payments), it does not include internal transfers, BPAY payments or Cheque payments.  The default Daily External Transfer limit is set to zero.

If you have an External Transfer Limit of $2,001 or more you will be required to use a security device each time you log on to iBank.  If all signatories to the account do not obtain a security device, the external transfer limit on the account will be reduced to $2,000.  For information on how to obtain a security device, see “security devices” below.  For information on logging in using a security device, see “logging in for the first time” above.

You will also require a security device to access mobile banking. To find out more about security devices click the security devices tab above.

Download and complete Daily External Transfer Limit Change Request Form and drop the application into any Hume branch, fax it on 02 6051 3255, or post it to: Hume Bank, 492 Olive Street, Albury NSW 2640



You will need to download the Daily Transfer Limit Change Request form and mail to Hume at PO Box 343 Albury 2640 or drop this form at a Hume branch.

By increasing your daily external transfer limit you are also increasing your risk of loss in the event of an unauthorised transaction.

 

Security Devices

For help issuing and activating your security device with iBank, as well as frequently asked questions.

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Trouble Shooting

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Technical Help

 

As a rule of thumb, we recommend using the latest version of Internet Explorer,
Firefox or Chrome. Ensure that your browser:

    supports 128 bit security or greater security
    supports SSL3.0 security
    accepts cookies
    allows Javascript

Please consult your browsers help function for assistance with configuration
and browser settings.

If you experience problems accessing iBank here are some tips to try
in the first instance:

    Confirm your browser meets the criteria above
    Clear your browsers temporary Internet files (otherwise known as Cache).
    For more information refer to "Technical help - Q2. What should I do if I am having difficulties accessing iBank? "
    Refresh/Reload your screen by clicking on the appropriate button or by pressing [Ctrl] and [F5] on your keyboard.
    Ensure your browser's privacy settings are not set so high as to prohibit all cookies. If you wish to maintain high privacy settings, you need to exclude the iBank web site (www.ibank.humebank.com.au) from these settings.


 

You may need to clear your temporary internet files and cookies, clearing temporary internet files and cookies will remove stored data that relates to any website you have visited. This may include data that has become corrupted, or a website that has been changed.

 

Internet Explorer 7 Internet Explorer 8 Mozilla Firefox Chrome Safari (Windows and Mac)
  1. Launch browser
  2. Go to tools menu (hit alt on the keyboard if you can't find this)
  3. Select internet options
  4. Under the browsing history section click delete
  5. Click delete files and delete cookies
  1. Open browser
  2. Go to tools menu (hit alt on the keyboard if you can't find this)
  3. Select internet options
  4. Under the browsing history section click delete
  5. Ensure 'temporary internet files' and 'cookies' are ticked
  6. Select delete
  7. Click OK
  1. Open browser
  2. Go to tools menu (hit alt on the keyboard if you can't find this) and select 'clear recent history'
  3. In time range to clear select 'everything'
  4. Under details tick:
    • Browsing and download history
    • Cookies
    • Cache
  5. Select clear now
  1. Open browser
  2. Click the spanner icon (near the top right corner) 
  3. Click on tools and select clear browsing history
  4. Select 'the beginning of time' from the drop down box
  5. Ensure the following are ticked
    • Clear browsing history
    • Clear download history
    • Empty cache
    • Delete cookies and other site data
  6. Select clear browsing data
  1. Open browser
  2. Click edit (on windows) or safari (on mac)
  3. Select rest safari
  4. Ensure the following are ticked
    • Clear history
    • empty cache
    • remove all cookies
  5. Select reset

 

If you are experiencing this you will need to delete your temporary internet files (Also known as cache). Refer to "Technical help Q2. What should I do if I am having difficulties accessing iBank?" above.

 

If your iBank login page is not appearing when you click on the iBank link, it maybe because you have your Pop-up Blocker turned on.  You can leave your pop-up blocker on as you may need this when visiting other sites.  We recommend you allow our website in your Pop-up Blocker settings.  To do this please see below, depending on your browser as to where you can make the changes.

 

 Before beginning these steps please highlight and copy this webpage: *.humebank.com.au

Internet Explorer 7 and 8 Mozilla Firefox Chrome Safari (Windows and Mac)
  1. Open the browser
  2. Go to tools menu and select internet options
  3. Click on the privacy tab
  4. Under pop-up blocker section, leave pop-up blocker ticked and select settings
  5. Paste the above webpage (right click then paste) and ensure that only the webpage is pasted (no spaces before or after)
  6. Click add and then close
  1. Open the browser
  2. Go to the tools menu (hit alt on the keyboard to reveal tools menu at the top of the widow)
  3. Click options
  4. Select the 'Content' tab
  5. Click on exceptions:
  6. Paste the above webpage (right click then paste) and ensure that only the webpage is pasted (no spaces before or after)
  7. Click allow
  1. Open the browser
  2. Find the spanner icon (top right corner)
  3. Scroll down to select options
  4. Click the tab 'Under the hood"
  5. Click content settings
  6. Check 'Do not allow any site to show pop-ups'
  7. Click on exceptions
  8. Paste the above webpage (right click then paste) and ensure that only the webpage is pasted (no spaces before or after)
  9. Click OK
  10. Close
  1. Open the browser
  2. Click 'edit' (for windows users) or 'Safari' (Mac users)
  3. Ensure 'block popup windows'is unticked
  4. Visit the iBank website to test this has worked
  5. You may re-enable the pop-up blocker using these steps when visiting other sites, but be sure to disable it every time you visit iBank

 

You may have your Pop-up Blocker enabled. To see how to change this please refer to "Technical help Q4. What should I do if the iBank login page will not load?" above.

 

This is a security setting in your browser:

      1. Click Tools, followed by internet options
      2. Click security
      3. Click custom level
      4. Scroll down to downloads
      5. Both "Automatic prompting for file downloads" and "File download" should be enabled.

 

Please contact Hume on 1300 004 863

eStatements

Your only five clicks away from eStatements!
 

eStatements allow you instant access to your statements on demand, whenever and wherever you want them.

Registration is online so it's even easier than walking to your mailbox. In fact, if you've registered for iBank, you're already halfway there! Just five more clicks and you'll never have to wait for your paper statements again.

Simply:

  1. Login to iBank
  2. Go to ‘eStatements' and then 'eStatement Options’
  3. Select the account(s) for which you would like to receive eStatements, ensure your email address is correct (or enter one in) and click ‘Save’.

Register now!