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1300 004 863

Mon-Fri: 8am-5:45pm
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1300 551 619

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Current opportunities.

Head of Marketing – Albury

At Hume Bank we believe in building the long-term prosperity of our customers and supporting goals that benefit our community, not profit from them. We aspire to support our customers on all of life’s great adventures.
 

About the Role:

We have an exciting opportunity for a highly competent, strategic and driven individual to join Hume Bank as the Head of Marketing in our Customer & Experience team.

Reporting to the Chief Customer Officer, the Head of Marketing will lead marketing strategy and execution across Hume Bank to support our corporate strategy and achieve customer and commercial objectives. 

This role will play an important leadership position in supporting a customer centric culture – including development and execution of customer strategy, voice of customer program and customer care and engagement program.
 

Your key responsibilities will include:

  • Lead the development and execution of Hume Bank marketing strategy in order to achieve annual growth, customer and brand objectives.  This includes key customer acquisition and retention metrics.
  • Lead the development and execution of Hume Bank brand strategy to achieve key brand metrics, including brand positioning, brand expression and brand engagement.
  • Lead the delivery of new digital capabilities including website upgrade and marketing automation to enable personalised experiences and next best action.
  • Lead Hume Bank customer strategy and execution including customer segmentation and analysis.
  • Establish frameworks and metrics to support consistent delivery across the organisation.
  • Lead customer insights across the organisation, including managing relationships with key external suppliers.
  • Establish a comprehensive voice of customer program to capture customer feedback (in conjunction with Head of Customer Optimisation).
  • Drive a strong culture of customer centricity across Hume Bank in conjunction with other leaders in the Customer & Experience team.
  • Manage annual spend within the allocated marketing budget and optimise return on investment.
  • Develop, participate in and lead regular and ad hoc projects in the department, ensuring projects are in line with departmental and corporate plans so that projects meet key business objectives.

 

About you:

  • Extensive prior experience in marketing or related field (preferably some of this in services marketing).
  • Strong track record of delivering successful marketing strategies and driving growth in key metrics.
  • Proven experience in building and developing high performing teams. 
  • Experience managing agency relationships is highly advantageous.
  • Experience in digital marketing and customer transformation preferred.
  • Excellent understanding of market research.
  • Ability to develop strategic concepts and translate into actionable plans.
  • Highly collaborative with ability to influence beyond direct reporting lines.
  • Outstanding oral and written communication skills.
  • Ability to negotiate and influence key stakeholders.

 

What’s in it for you:

  • An opportunity to work for Hume Bank – a future focused, dynamic and successful purpose driven bank
  • A great employee experience, complimented with benefits such as flexible working conditions
  • Ongoing career development and progression opportunities
  • Be part of the Leadership team shaping and creating future value
     

If you are interested in this fantastic opportunity, then we want to hear from you!

To apply, please email your application including a cover letter and resume to [email protected]

Finally a little bit about us, https://youtu.be/lynBPG9dXUA

Applications close: Monday 25 October 2021

Customer Experience Specialist – Goulburn Murray

At Hume Bank we believe in building the long-term prosperity of our customers and supporting goals that benefit our community, not profit from them. We aspire to support our customers on all of life’s great adventures.

The position:

We are looking for a motivated and enthusiastic individual to join our Customer & Experience team in the Goulburn Murray region (Wangaratta, Howlong, Corowa & Rutherglen). This is a full time, permanent position.

You will be responsible for understanding our customers financial goals and aligning products and services through your newly developed knowledge and skills.

The position is the perfect opportunity for someone with a passion for delivering an unrivalled customer experience to start their career in the Financial Services Industry and gain invaluable skills in a locally based organisation focused on customer service excellence and community partnerships.

Your key responsibilities will include:

  • Working within our branches to deliver exceptional service to current and potential customers in line with Hume Bank’s policies and procedures.
  • Developing and maintaining comprehensive knowledge of our products and services.
  • Cash handling including accurately processing transactions and end of day balancing.
  • Proactively assisting customers with their financial goals and increasing loyalty to Hume Bank.
  • Establishing and maintaining effective working relationships with customers and your team alike.
  • Actively participating in continuous learning.
     

About you:

  • Experienced in and passionate about providing a superior customer experience.
  • Skilled in cash handling with an eye for the details and accurate results.
  • Established skills and knowledge using computers and Microsoft Office suite of software.
  • A great communicator and relationship builder with both customers and colleagues.
  • Open and willing to learn new tasks while delivering exceptional customer service through different channels.
  • Enthusiastic and motivated to secure a long-term career with a future focused and dynamic organisation.
     

What’s in it for you:

  • On the job training plus enrolment in Certificate III in Business.
  • Work for a purpose-led organisation with a recognised brand and strong community values.
  • Attractive salary and employee benefits to support a bright career.
  • Create great working relationships in a culture that strives for excellence in all that we achieve.
     

If you are interested in this fantastic opportunity then we want to hear from you!

To apply, please email your application including a cover letter and resume to [email protected]

Finally a little bit about us, https://youtu.be/lynBPG9dXUA

Applications close: Monday 18 October 2021

<h2>Still interested in joining the Brighter side?</h2>

Still interested in joining the Brighter side?

If there's no current opportunities at the moment, or nothing that suits but you still want to become part of a Brighter team, you can send us an expression of interest by clicking below.

We'll be in touch to discuss any future opportunities with you. 

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