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Current opportunities.

Contact Centre Specialist – Albury/Wodonga Region

Are you someone who loves helping people? At Hume Bank, we love doing that too! 

At Hume Bank, our Contact Centre Specialists (CCS) help our customers every single day. It’s as simple as that. CCS’s are problem solvers, product and service specialists, educators, goal setters, motivators, and relationship builders. They’re locals who support locals, and we’re part of the community.

We’ll teach you the policies, procedures, and ways of working. So, it’s ok if your work experience is limited, you know little about banking, or you’re changing career direction. What we need you to bring, is a passion for helping people.

You’ll also have the opportunity to work from our Contact Centre located at our Head Office in Albury, from one of our branches across our region, or a mix of both – we’re pretty flexible!

This is a 12-month, maximum term contract role, with potential to become a permanent appointment. 

Part-time working hours will be 9:30am to 3:00pm, 5 days per week, Monday to Friday.

What does a CCS do?

  • Work within our Contact Centre to deliver exceptional service to current and potential customers.
  • Handle common and complex enquiries, process transactions, help solve problems and educate customers.
  • Create great experiences for our customers and build their loyalty to Hume Bank.
  • Establish and maintain positive working relationships with customers and colleagues alike.
  • Seek and achieve opportunities for improvement and development.
  • Achieve set individual KPI’s and participate in the delivery of team KPI’s.

What makes a great CCS?

  • Loves helping people and delivering great experiences for customers.
  • Ideally, some experience in customer service and contact centres.
  • Comfortable on a computer and a confident verbal communicator.
  • A proactive learner, who seeks information and answers.
  • The enthusiasm and motivation to take the first step in their career journey with a future focused and dynamic organisation.
  • Excellent relationship building skills including confident verbal communication and the ability to engage with multiple stakeholders.
  • Most importantly, you love to get the job done and have fun in the process!

What’s in it for you:

  • On the job training plus enrolment in Certificate III in Business.
  • Attractive salary and employee benefits to support a bright career.
  • Proudly working for a purpose-led organisation, with strong community ties.
  • The CCS role is a key pathway into a range of roles and experiences, meaning plenty of opportunities for you to grow your career within Hume Bank.

Sound good? We’re ready and waiting to hear from you. Email your application including a cover letter and resume to [email protected] today.

Applications close: Monday July 11, 2022.

<h2>Still interested in joining the Brighter side?</h2>

Still interested in joining the Brighter side?

If there's no current opportunities at the moment, or nothing that suits but you still want to become part of a Brighter team, you can send us an expression of interest by clicking below.

We'll be in touch to discuss any future opportunities with you. 

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