The Customer Owned Banking Code of Practice is an initiative that helps Australia’s mutual banks, credit unions and building societies deliver on their pledge to always put customers first. It’s a way to keep us all accountable when it comes to how we engage with every one of our customers.
You always come first
Our promises to you
Find out more
While other banks have closed their doors to regional communities, we have the largest network of branches in the area. In some areas, we’re now the only bank in town!
We’ll be there for you if things get rough
Being owned by you means being there for you through thick and thin in whatever ways we can.
If you’re going through a rough patch or think you might be soon, contact us so we can work together to find a solution for you. Someone in our team will confidentially review your situation and see what assistance we may be able to provide.
Victims of elder financial abuse, domestic violence or mental incapacity can come to us for confidential discussions and support. We will connect you with local support services – all you have to do is ask.
Be aware of the warning signs that you or someone close to you might be experiencing financial abuse:
Making sudden, unexplained changes to financial decisions and habits
Feeling and/or appearing surprised, confused or even overwhelmed by the decisions being made on behalf of yourself or others, especially the elderly
Suspicion a 3rd party or family member is coercing or dictating decisions about money and forcing actions such as withdrawals from ATMs.