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1300 004 863

Mon-Fri: 8am-5:45pm
Sat: 9.30am-12pm
(branch hours vary)

Hume Connect (phone banking)

1300 551 619


F (02) 6051 3255


E [email protected]

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Fixed Home Loans

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Variable Home Loans

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Personal Loans

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Personal Credit Cards

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Personal Savings

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Bonus Rate Conditions apply.

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Financial Hardship

We understand there are times when you may face temporary financial difficulties caused by unemployment, illness, or other unexpected circumstances.

If you are experiencing financial difficulties or anticipate that you might in the near future, the best thing you can do is speak to us as soon as possible. You may be surprised to learn you can get some helpful advice regarding your situation.

It’s important to discuss with us all the financial difficulties and concerns you are experiencing. Doing nothing does not help the situation and the problems may get worse. We have people who are here to listen and support you to manage your financial situation. We are committed to delivering exceptional customer service, by assisting customers through times of hardship where possible.

Options to Getting Assistance

  1. Call 02 6051 3256 to talk with Hume’s Credit Control Officer. Alternatively you can email [email protected] and we will contact you to discuss your sitiuation. 
  2. Or, you can download the Application for Financial Hardship Assistance form and mail it with supporting documentation to: Credit Control Officer, Hume Bank Ltd, PO Box 343, ALBURY NSW 2640 - or email it to [email protected]
  3. We will confidentially review your situation and determine if we can assist you to manage your financial obligations with us. This will be a confidential conversation that can include helping you find solutions if you’re behind in your payments or unable to make your repayments.
  4. Within 21 days of your application being made, we will let you know the outcome.

      Download Financial Hardship Assistance Form

Available Financial Counselling Services


St David's Uniting Care 

593 Olive Street 
Albury NSW 2640 
Phone: 02 6021 7099 
Fax: 02 6023 2448 
Email: [email protected]

Upper Murray Family Care 

29 Stanley Street, Wodonga, 02 6055 8000 
36 Mackay Street, Wangaratta, 03 5720 0000 


6-12 Church Street, Wagga Wagga, 02 6937 1555 
562 Englehardt St, Albury, 02 6041 4227 
24 Ely St, Wangaratta, 03 5721 9088


National Websites

Financial Counselling Australia

ASIC's MoneySmart