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1300 004 863

Mon-Fri: 8am-5:45pm
Sat: 9.30am-12pm
(branch hours vary)

Hume Connect (phone banking)

1300 551 619


F (02) 6051 3255


E [email protected]

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Fixed Home Loans

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Variable Home Loans

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Personal Loans

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Personal Credit Cards

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*Interest rate on purchases

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Personal Savings

Base Rate
0.75% p.a.

Bonus Rate Conditions apply.

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Opening an Account through iBank.

How do I open an account?

To open an account:

  1. Hover over the Accounts menu and select 'Open Account' and read the requirements for opening an account, select 'next' if you meet those requirements.
  2. Select your chosen account, then select 'next'.
  3. Read the terms and conditions supplied and then select 'Accept' if you choose to abide by those terms. 
  4. Confirm details and then select 'next', your new account has been created and you will return to the home screen once you select 'finish'.


Viewing, Searching and Downloading Transaction Information

Display a customised statement including multiple accounts (quick statements)

iBank allows you to build your own statement including multiple accounts between a specific data range, known as a "quick statement."

To open a quick statement:

  1. Hover over 'Accounts' and select 'quick statement', selecting both a 'start date' and 'to date'.
  2. Select the accounts you'd like included from the list, with the option to add multiples by holding down the CTRL key when selecting. 
  3. Select display to display the statement. (Optional: click print at the top of the page to print or save the statement).

Search your transaction history

iBank lets you search transactions between certain times and dates. Allowing you to pinpoint transactions without having to manually search.

To search for transaction:

  1. Select the 'account details' widget from the home page.
  2. Your recent transactions history will then be displayed through the 'transaction details' widget, click the 'View All' link at the bottom. 
  3. Scroll to the bottom of your 'Full Transaction History' and then select 'search'. 
  4. Select the parameters needed to get your search as accurate as you need. (Display order, period, transaction type, etc)
  5. Select search and view transactions within the parameters you have defined. 

Download transactions for import by an accounting package/spread sheet software

iBank can download copies of your transactions in a format that can be imported by your accounting or spreadsheet software. For hard copies, refer to the eStatements or Quick Statements sections above. 

To download an importable copy of your transactions:

  1. Find the Account Details widget on the home page, from there selecting the account you'd like to download from. 
  2. The transaction details widget will now list a recent history of your transactions, with a 'Download Transactions' button at the bottom right. 
  3. Select a document type that can be imported by your accounting software, refer to your specific requirements document requirements for your software.
  4. Select 'From' and 'To' dates.
  5. Click 'select' to download the transaction file in the format you specified, importing your file with your designated software. 


View Account numbers for your account

Every Hume Bank account can be identifiable by Account Number. 

To view your Account numbers in Hume Bank's App:

  1. Press 'My Accounts', then select the 'i' information icon in the top right. 
  2. Refer to the Account number columns corresponding with each of your accounts.  


To view your Account numbers in iBank:

  1. Hover over the 'Accounts' menu, then select 'Account list'. 
  2. Refer to the account number column. Each of your accounts start with '111'.  

Monitor interest earned/charged on each of your accounts

iBank allows you to view both the interest charged on your accounts for the previous financial year, as well as interest charged between the current financial year and today's date. 

To review interest earned;

  1. Hover over the 'Accounts' menu and select 'Interest'
  2. See the lower table for total interest earned/charged for the previous financial year.
  3. See the upper table for interest earned/charged since the beginning of the current financial year


Note: Tax may be withheld if you haven't yet provided Hume with a tax file number, if this is the case, total tax withheld will be shown in the "Withholding Tax" column of each table.


Daily External Transfer Limit

What is a Daily External Transfer Limit?

This is the limit set on each of your accounts for transfers between your account and another financial institution. This includes future and batch payments, with the default limit set at zero. (Does not include internal transfers, BPAY payment or Cheque payments).

If your limit is set a $2,001 or more, you will require SMS authentication to access iBank. If all signatories don't register for SMS authentication, then your limit will be set to $2,000. For more information on registering for SMS authentication, see 'security authentication'. For logging in information, see 'logging in for the first time'. 

How do I apply for a Daily External Transfer Limit?

You can apply for a Daily External Transfer limit by calling our Contact Centre on 1300 004 863. 

How do I increase my Daily External Transfer Limit?

To increase your Daily External Transfer Limit, call our Contact Centre on 1300 004 863.

By increasing your daily external transfer limit you are also increasing your risk of loss in the event of an unauthorised transaction.