Payments & transfers

Common questions about payments & transfers

There are a number of ways that you can make and receive payments with Hume Bank. Given it’s one of the main ways you’ll interact with us, we’ve collected a list of our answers to some of the most common questions our customers have about how to make and receive payments with their Hume Bank accounts and cards.

Can’t find what you’re looking for?

Don’t worry – it happens to the best of us. Lucky for you, there are plenty of people at Hume Bank ready to help. All you have to do is shoot us an email, give us a call or drop by a branch.

How to make payments & transfers with iBank

  • Can I transfer to somebody else’s account or my account at another bank?

  • How long will it take for funds to move between my accounts when I do a transfer?

  • How do I transfer funds with iBank?

  • How do I transfer funds with the Hume Bank App?

  • What is a Personal Payee and how do I set one up?

  • How can I issue a cheque via iBank?

  • What is my daily transaction limit for external transfers via online banking?

  • What is a Pending Authorisation?

  • How do I stop an External Transfer?

  • Why won’t Hume Bank’s App allow me to externally transfer?

  • How can I cancel a recurring or direct debit from a Visa debit or credit card?

How to find information about your transactions

  • How can I find transaction information on iBank?

  • How can I find transaction information on the Hume Bank App?

How to make recurring & future payments

  • Can I schedule transfers to process at a later or recurring date?

  • How can I schedule a single payment from my account at a later date?

  • How can I schedule a recurring payment from my account at a later date?

  • How can I cancel a future payment?

  • How can I modify a future payment?

  • What if I make an error when I do a transfer?

How to use BPAY & BPAY View

  • What is BPAY?

  • Are there dollar limits on BPAY Transactions?

  • How do I perform a BPAY transaction with iBank?

  • How can I make a BPAY payment using the Hume Bank App?

  • What is BPAY View?

  • How do I register for BPAY view?

  • How do I cancel BPAY View?

How to use Osko & PayID

  • What is Osko?

  • What is a PayID?

  • Are PayID payments secure?

  • How can I create a PayID?

  • Why can’t I transfer a payment using Osko?

What is Vigil Fraud Monitoring

  • What is Vigil?

  • How does it work?

  • What happens if suspicious activity is detected?

  • Things to remember

How to use digital wallets

  • How can I make purchases with Apple Pay?

  • How can I make purchases with Google Pay?

  • How can I make purchases with Samsung Wallet?

  • How can I make a purchase with Garmin Pay?

  • How can I make a purchase with Fitbit Pay?

How to transfer money overseas

  • What is Hume Bank’s SWIFT code?

  • Can I make payments and transfer funds internationally?

  • How can I use a Telegraphic Transfer to make payments overseas?

  • How can I use a Draft to make payments overseas?

  • How can I make international payments using iBank?