Payments & transfers

You can view all your transactions and find more information about each of them through iBank. All you need to do is login to iBank and click on a particular transaction and you will be able to see:

• Transaction date
• Transaction time
• Authorisation time
• Receipt number
• Card details (where applicable) to identify which account holder

You can view the last 100 transactions made on each of your accounts through the Hume Bank App:

1. Log in to the Hume Bank App
2. Tap the account you wish to view
3. A list of the latest transactions is displayed, tap “Get next transactions” to view more (up to 100)
4. Tap a specific transaction to view details on that transaction.

You can schedule payments/transfers to occur at a later date both on iBank and in the Hume Bank App. You can also set up regular payments daily, weekly, fortnightly or monthly and to end after a specified number of occurrences.

1. Begin a transaction just like you would for any once off payment
2. When selecting a time for payment to be made, check the Once Off box
3. Select a date from the calendar when you would like the payment to be made
4. Click Next to confirm the details and establish the payment to be process on the date indicated.

1. Begin a transaction just like you would for any once off payment
2. When selecting a time for payment to be made, check the Recurring box
3. Select a frequency of payment from the drop down list
4. Choose a starting date for the payments to be processed
5. Select an end date or select No End Date to continue payments indefinitely
6. Click Next to confirm the details and establish the payment to be process on the date indicated.

1. Log in to iBank
2. Select the Transact menu
3. Choose Future Payments
4. Click the Delete button corresponding to the payment you want to cancel
5. Confirm the payment cancellation by clicking Delete again.

1. Log in to iBank
2. Select the Transact menu
3. Choose Future Payments
4. Click the Change button corresponding to the payment you wish to change
5. Change the payment details where necessary
6. Click next and then OK to confirm.

If you have made a mistaken internet payment, we may be able to assist you in retrieving the funds. You should call us as soon as possible on 1300 004 863, as delays may affect your liability if there is a loss. We will help as much as we can, but unfortunately, we cannot guarantee your funds will be retrieved.

For more information, see our Product Disclosure Statement or call 1300 004 863, Monday to Friday 8am to 5:45pm and Saturday 9:30am to 12pm.

BPAY is an Australian electronic bill payment system. To see if your bills can be paid with BPAY, simply look for the BPAY Biller Code and Reference number in the payment options section of your most recent bill.

We do not set limits on BPAY transactions. However, some billers set minimum and/or maximum limits for BPAY payments. If this is the case, you will receive an error message in iBank when you attempt to process a transaction that is outside of those limits. In this case, you can contact the biller for more information.

1. Hover over the Payments button and select BPAY.
2. Choose a From account from the Pay From list.
3. Choose a To account either from your list of existing payees or select New Biller and insert the relevant details.
4. Enter your customer reference number (this appears on your bill).
5. Add the amount you want to pay.
6. Choose whether to pay now, once at a certain date, or recurring.
7. Check details of the transfer and confirm or modify if necessary.

1. Log in to the Hume Bank App.
2. Tap Payments, and then tap Pay Bills.
3. Choose a To account either from your list of existing payees or select Pay New and insert the relevant details.
4. Choose a From account from your list of internal accounts.
5. Enter your customer reference number (this appears on your bill)
6. Add the amount you want to pay.
7. Choose whether to pay now, once at a certain date, or recurring.
8. Check details of the transfer and confirm or modify if necessary.
9. Choose a To account either from your list of existing payees or select Pay New and insert the relevant details.

BPAY View allows you to receive and view your bills for free through the secure environment of online banking. With BPAY View, you can view, pay and track payments at any time. Simply look for the words ‘BPAY View’ in the payment options section of your bill. Then all you have to do is register for the bills you wish to receive electronically via online banking.

You will need to have the paper bill you want to add to BPAY View in order to register.

1. Go to the BPAY View Billers section under the Payments drop down menu.
2. Follow the instructions to register your bill with BPAY View.

It will take approximately 2 working days and you will be notified electronically if your request has been successful.

You can cancel BPAY View at any time by canceling billers that you’ve previously registered.

Osko by BPAY is the first consumer service to be built on the New Payments Platform and enables real time payments. Osko is available all day, everyday and allows payments to be sent and received in minutes. You can also use 280 characters of text to describe who’s getting paid and why.

A PayID is something easy to remember, like your mobile number, email address, ABN or Organisation ID (business name) that you can securely link to your Hume Bank account. When you want somebody to transfer funds into your account, you can give them your PayID instead of your BSB and account number.

PayID payments can only be made from iBank and the Hume Bank App. This means the same level of security that protects your existing bank account transactions, will also protect your PayID transactions.

You can create a PayID using your mobile number or email address for receiving Osko payments through iBank and Hume Bank’s App. You can create a PayID using your ABN and Organisation ID (business name) at any Hume Bank branch.
We will not create a PayID for you without your prior consent, and acceptance of our PayID Conditions of Use.

You may need to check your transfer limit with us. Unless you nominate a different limit, your daily Osko Payment transaction limit will be set to align with your external transfer limit. Where you nominate a limit of greater than $2,000, you will be required to have or register for SMS authentication. We do not have to agree to your request.

Vigil is a 24/7 fraud monitoring service designed to help prevent Osko-related scams and fraud. The service is provided by our industry partner Cuscal. And it is just another way we’re working to keep your accounts safe.

The Vigil Fraud Operations team monitors NPP transactions to reduce the risk of scams and fraud. The service includes a 24/7 call centre with artificial intelligence that monitors transactions to detect any suspicious activity.

The Vigil Fraud Operations team may contact you if they detect something a little odd or block suspicious transactions on your account.

You may receive a phone call from 02 8299 9534 between 7am and 10pm seven days a week.

Or an SMS 24/7 from 0437 126 492 or 0489 988 024.

If in doubt about the legitimacy of the call, contact Vigil directly on 1300 705 750.

• We’ll never ask you for sensitive information like your iBank password, One Time Pin or an access code.
• We don’t include links in any of our SMS.
• We’ll only ask you for yes or no responses.

If you think something is wrong, you can call the Vigil Fraud Operations team on 1300 705 750, 24 hours a day, seven days a week. Calling from overseas? +61 2 8299 9534.

Apple Pay is the easy, fast and secure way to make payments with any of your Apple devices (see here for a full list of devices compatible with Apple Pay). You can use Apple Pay wherever contactless payments are accepted – in stores, within selected apps and on participating websites. Learn how to make payments in store and online with Apple Pay on their support page.

Click here for more information about how to use Apple Pay with your Hume Bank card.

Google Pay is the fast, simple way to pay wherever contactless payments are accepted. Simply unlock your Android phone and hold it near the terminal until you see a check mark. You don’t even need to open the app.

You can use Google Pay on any Android smartphones and tablets running Android Lollipop 5.0 or above. With Google Pay you will be able to check out in hundreds of apps by choosing Google Pay during the payment process.

To make in-store payments, your phone also needs to support NFC. You can check if your device is NFC-enabled by looking in your phone settings. To make an in-store payment with Google Pay:

1. Wake up your phone – no need to open the app
2. Hold the back of your device near the payment terminal
3. Wait for the blue checkmark to confirm the payment has been accepted

Click here for more information about how to use Google Pay with your Hume Bank card.

Samsung Wallet is how you can make the most of your Samsung devices and pay on the go wherever contactless payments are accepted – all with the confidence that your payments are protected.

You can use Samsung Wallet to make in-store purchases with your smartphone by:

1. Swiping up from the home button or opening the Samsung Wallet app on your device
2. Select the card you want to pay with by swiping left or right
3. Verify your identity with either your fingerprint or by entering your 4-digit Samsung Wallet PIN
4. Wait until the verification process is complete
5. Touch your smartphone to the payment terminal to complete the transaction

Click here for more information about how to use Samsung Wallet with your Hume Bank card.

Garmin Pay is the contactless payment for people on the move. Make purchases quickly and almost effortlessly with nothing but the watch you’re already wearing. It’s the faster, more secure, convenient way to pay.

Before you can use your Garmin to pay for purchases, you must set up at least one payment card. Once this is done, you can make a payment by using your device buttons and/or touch screen to:

1. Open the controls menu
2. Navigate to and select the Wallet icon
3. Enter your 4-digit passcode
4. Swipe or press to select your card
5. Hold your watch face near to the payment reader
6. If your payment is successful, your Garmin will vibrate and display a green checkmark.

Click here for more information about how to use Garmin Pay with your Hume Bank card.