A ‘mistaken internet payment’ is when an incorrect BSB and/or account number are entered, and funds are paid into the account of an unintended recipient. If you have made a mistaken internet payment, we may be able to assist you in retrieving the funds. You should contact us as soon as possible on 1300 004 863, as delays may affect your liability if there is a loss. We will help as much as we can, but unfortunately, we cannot guarantee your funds will be retrieved.
BPAY® also have procedures in place to ensure funds do not go astray.
If you’ve selected the wrong payee from a list of existing payees, you must contact the payee directly.
For more information, see our Product Disclosure Statement or contact us on 1300 004 863.
Every time you use iBank or the Hume Bank App to transfer funds, we remind you to check the details you have entered are correct.