Payments and transfers FAQs

You can transfer funds to other accounts via iBank or the Hume Bank App.

You’ll need the BSB Number, account number and account name that you want to transfer to.

You can transfer funds via the Hume Bank App, iBank, or you can visit us in branch.

iBank

• Log in to iBank.
• Hover over the ‘Transact’ tab and select ‘Transfer’.
• Choose which account you wish to make the transfer from, followed by selecting whether you are paying to an ‘existing personal payee’, or ‘new personal payee’. Follow the prompts depending on your selection.
• Next, all you need to do is fill in the details of the transaction and chose when you wish the transfer to take place, i.e., ‘now’, ‘once on’, or ‘recurring’.
• Follow the prompts and press ‘next’ to complete the transaction.
   

Hume Bank App

• From the home screen, tap ‘Transfer’.
• Choose who you want to make the transfer to
• Fill in the details of the transaction.
• Tap ‘OK’ in the bottom right-hand corner and confirm your transfer.
   

If you are not set up for online banking and cannot visit us in branch call us on 1300 004 863, Monday to Friday (8:00am to 5:45pm) and Saturday (9:30am to 12:00pm) for further assistance.

In most cases, OSKO and transfers between Hume Bank accounts will go through immediately. Standard external transfers can take up to three working days. 

If you wish to alter your external transfer limit,  call us on 1300 004 863 , Monday to Friday (8:00am to 5:45pm) and Saturday (9:30am to 12:00pm). Have your mobile phone ready - we’ll run through some security questions, and then we’ll be able to update your details.

You can schedule payments/transfers to occur at a later date. You can also set up regular payments daily, weekly, fortnightly or monthly and to end after a specified number of occurrences. You can do this via iBank, the Hume Bank App, or by visiting us in branch.

You can set up a recurring payment for a specific amount to your credit card. You can also set up payments for the closing balance or the repayment amount on the last statement via iBank.

If you need further assistance with this, call us on 1300 004 863, Monday to Friday (8:00am to 5:45pm) and Saturday (9:30am to 12:00pm).

A ‘mistaken internet payment’ is when an incorrect BSB and/or account number are entered, and funds are paid into the account of an unintended recipient. If you have made a mistaken internet payment, we may be able to assist you in retrieving the funds. You should contact us as soon as possible on 1300 004 863, as delays may affect your liability if there is a loss. We will help as much as we can, but unfortunately, we cannot guarantee your funds will be retrieved.

BPAY® also have procedures in place to ensure funds do not go astray.

If you’ve selected the wrong payee from a list of existing payees, you must contact the payee directly.

For more information, see our Product Disclosure Statement or contact us on 1300 004 863.

Every time you use iBank or the Hume Bank App to transfer funds, we remind you to check the details you have entered are correct.

BPAY® View allows you to receive and view your bills through the secure environment of online banking. As a result, you can do away with paper bills and efficiently manage your bills online. With BPAY® View, you can view, pay and track payments at any time. To get started, register for the bills you wish to receive electronically via online banking.

BPAY® View is free to use via online banking.

Hundreds of bills are available through BPAY® View. Check if the biller offers BPAY® View by looking for the words ‘BPAY View’ in the payment options section on your paper bill or visit the BPAY® website.

BPAY® View bills and eStatements require Adobe Acrobat or another compatible PDF program to be installed on your computer to view your eStatements. If you don’t have Adobe Acrobat Reader, visit www.adobe.com/reader to download a free Adobe reader.

You can cancel BPAY® View at any time by cancelling billers that you’ve previously registered.