If you would like to access, update or request a correction to your personal information you can do so by using any of the methods under “How to contact us”.
Requests to access personal information are referred to our Privacy Officer. Before we can provide you with access to your information we may require you to establish your identity and you will need to complete a Request for Access form. We will respond to your request for access within a reasonable time. In some cases, we can refuse access or only give you access to certain information. If we do this, we will provide you with reasons for the refusal.
There is no fee to ask for your information, but we might charge an access fee to cover our costs. If there is a fee, we will let you know how much it is likely to be so you can decide if you want to proceed with your request.
It is important that we have your correct details, such as your current home and email address. If you believe any information we hold about you is incorrect, incomplete or not current, you can request that we correct your details. We will respond to your request within a reasonable time. If the information was given to us by a credit reporting body, we may need to check with them or the relevant credit provider before we can change it. If we do not think the information needs correcting, we can refuse to correct the information. If we do this, we will provide you with reasons for the refusal.
Additional rights for EU residents
You have the right to ask us to delete your personal information if we no longer need it. There may be legal or other reasons why we can’t erase your personal information. If we refuse your request, we will provide you with reasons for the refusal.
In certain circumstances, you can also:
- object to, or ask us to restrict our use of your personal information; and
- ask us to provide you with a copy of your personal information in a format that can be easily reused.