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UPDATES
We’re making improvements to our systems on Friday, 5 August from 10:00pm AEDT for up to two hours and on Sunday, 7 August from 2:00am AEDT for up to four hours.
Friday, 5 August 2022 – 10:00pm to 12:00am
What you need to know
- Our customers won’t be able to access online banking (iBank) or our Hume Bank App during this time. This means things like transfers, card management and viewing your statements online won’t be available.
- You can still use your card; however you may experience delays with payments and balance enquiries.
Sunday, 7 August 2022 – 2:00am to 6:00am
What you need to know
- Our customers with Cashcards won’t be able to use their card to make payments during this time.
- Our customers with Visa Debit and Credit Cards may have issues when using their card to make payments in person or online.
- Our ATMs may experience issues.
- If you usually use your card during this time, we’d suggest making sure you have some cash on hand or making other payment arrangements before the outage begins.
- Our App and iBank services will be unaffected, with Osko payments available.
We’re sorry for any inconvenience and appreciate your understanding.
If you have any questions, our Contact Centre team is available on 1300 004 863 from 8am – 5:45pm AEDT Monday – Friday, and 9:30am – 12pm AEDT Saturday.
You can also keep an eye on our Facebook page and website for any updates.