Credit card FAQs

Applying for, activating & using your credit card

Looking for a new credit card? Got your credit card but not sure what to do next? Need some help making the most of your credit card? Never fear! No matter your credit card conundrum we’ve got you covered. We’ll take you through some of the most common questions that come up about our Hume Value and Hume Clear credit cards.

What to expect from the application process

  • What do I need to apply for a credit card?

  • Do I need to be a Hume Bank customer to apply?

  • Can I transfer my balance from another card/cards?

  • When will I receive my card?

  • What would cause my application to be delayed?

Can’t find what you’re looking for?

Don’t worry – it happens to the best of us. Lucky for you, there are plenty of people at Hume Bank ready to help. All you have to do is shoot us an email, give us a call or drop by a branch.

How our credit cards work

  • What’s the difference between a joint account and an additional card holder?

  • How does the loyalty scheme work?

  • How do I activate my new card?

  • What is a ‘regular’ payment?

  • What if I’ve forgotten my PIN?

  • How can I set up my card PIN?

  • Can I dispute a Visa debit card transaction?

How to replace your credit card

  • How can I request a new credit card?

  • How do I report a lost or stolen card?

  • What should I do if my credit card is about to expire?