Hume Bank's App Help

You can...

• Check account balances
• View your last 100 transactions
• Pay and view bills using BPAY®
• Transfer funds to internal and external accounts
• Setup future and recurring transactions
• Store new payees for future use
• View your interest on savings and loan accounts
• Locate your nearest branch/ATM

Please note: the availability of Hume Bank's App may be affected by your telecommunication connection in order to access these services. As a result, Hume Bank cannot guarantee that you will be able to access Hume Bank's App at all times.

While mobile devices allow for internet browsing just like a computer, it's often smaller and slower. Hume Bank's App is a simplified, more mobile friendly version of iBank designed for faster access that will fit a mobile device. 

No it doesn’t. If another signatory on the account has to approve a transaction electronically, this must be done through iBank.

It can be downloaded via the Apple, Android and Windows app stores, or as a 'web-app', accessible via the web-browser on your mobile device.

If available, the smartphone app is the recommended choice and can be downloaded from your device's app store. If this isn't an option, you can access our web-app via m.humebank.com.au in your devices web browser. 

You must be registered in iBank before you can access Hume Bank's App. Once registered, you will acquire your customer number and password details needed to access Hume Bank's online services.

For Hume Bank's App on smartphone, your customer number and password combination wil be required the first time you log on. After, it will be your choice of PIN (chosen at registration) or iBank password (customer number not required) that you use to log in. 

For the web-app, you will be required to enter you customer number and iBank password at each log in.

Most current mobile phones running iOS (iPhone, iPad, iPod touch) and Android (excluding tablets) can download Hume Bank's App. Hume Bank does not guarantee compatibility with all mobile devices.

To ensure the best experience, you should switch the following settings on (if you can):

• Location via GPS (to use the smartphone-app's branch/atm locator)
• Support HTML tables
• Use foreground and background colours
• Use background images
• Show images
• Support embedded media
• Support style sheets
• Load all content

Consult your mobile device manual for assistance with these settings.

Yes. However, roaming charges may apply unless you use a WiFi network. To find out more, please contact your mobile service provider.

Hume doesn’t charge any fees to access Hume Bank's App via your mobile, however your current internet and mobile service providers’ normal charges will apply.

Rergistering Hume Bank's App requires you to log on with you iBank details, registration is convenient as it allows access to the app via just a PIN or password rather than entering you customer number at each log in.

To register:

1. Download an install the app, reading the terms and conditions and accepting if you choose to abide by them.
2. Enter your current customer number in the first field, your current iBank number in the second field and choose a PIN to log in with for the future. 
3. Confirm your chosen PIN, then choose to switch quick balance on or off. 

This allows you to enter a PIN number of your choice when you log onto iBank, rather than entering your password every time. 

You can enable or diable this feature during registration and within the app settings. You can also change your PIN number within the app settings. 

This feature can only be accessed from your device, even if another device has your PIN number. (unless you have registered another device). Switching off this feature will cause iBank to require your password before logging on. 

By turning on this feature you agree to choose a PIN that is complex, and not easily guessed, and not directly attributed to you (such as consecutive numbers, or a date of birth). Your Hume App PIN should be treated with the same care as your Debit or Credit card PIN. Failure to do so may result in your liability under the ePayments Code. The PIN selected will only allow access on the devices you have registered.

Quick balance allows you to view the available balance of your default/primary account without needing to log in to Hume Bank's App. Simply launch the app and tap the 'notifications' tile to view your balance.

The default account displayed in quick balance can be assigned in iBank by clicking "Summary Page" from the "My Options" menu, assigning one of your accounts as default, then clicking save. If no account is selected as default within iBank, no balance will be displayed in the quick balance tile.

To switch on/off quick balance, either indicate your preference during registration, or toggle the 'display account balance' setting within the app's settings menu.

By turning on this feature, you agree that the balance of your primary account will be made available on your devices without any additional authentification. Consequently, anyone with access to your devices will be able to access the App and view this balance.

App settings can be found by tapping the 'gear' icon on the bottom right of the screen.

The app settings will allow you to turn on/off PIN access, change your PIN, and turn on/off quick balance (see above).

To complete and external transfer on your account, you will need to have set up a Daily External Transfer Limit on your account. Refer to "Daily external transfer limits" under "Managing Accounts" in iBank help for more information.

To perform a transfer:

Via the smartphone app:

1. Tap the 'transfer' tile
2. Log in to Hume Bank's App
3. Skip to step 4 below

Via the web-app:

1. Log in to Hume Bank's App
2. Tap Payments
3. Tap Transfer
4. Tap a “From” account from your list of internal accounts
5. Tap a “To” account either from your list of existing payees (this includes payees saved in iBank) or select “Pay New”. If pay new is selected:
   1. Enter the BSB, account number, account name, statement reference, and nickname (to save as a payee for future transactions). You will be asked to confirm new Payees by entering your SMS security code. 
6. Enter a statement reference (appears on your and the recipient’s statement)
7. Indicate whether to pay now, once at a certain date, or recurring
8. Tap next
9. Check details of the transfer and confirm to process the transaction or tap modify if necessary

Via the smartphone app:

1. Tap the 'BPAY' tile
2. Log in to Hume Bank's App
3. Skip to step 4 below

Via the web-app:

1. Log in to Hume Bank's App
2. Tap Payments
3. Tap BPAY
4. Tap a “From” account from your list of internal accounts
5. Tap a “To” account either from your list of existing payees (note: this includes payees saved in iBank) or select “Pay New”. If pay new is selected:
   1. Enter a biller code (included on your Bill), and tap the search button (depicted by the magnifying glass icon)
   2. Select the correct biller from the list
   3. Enter your customer reference number (included on your bill)
   4. Enter a nickname for the biller (to save for future use)
   5. You will be asked to confirm new Payees by entering your SMS security code. 
6. Enter your customer reference number (this appears on your bill)
7. Indicate whether to pay now, once at a certain date, or recurring
8. Tap next
9. Check details of the transfer and confirm or modify if necessary

Hume Bank's App allows customers to request Hume to contact them for any enquiry. For urgent matters (such as security concerns), please call 1300 004 863, or tap the green call icon from within Hume Bank's App.

To submit an enquiry:

Via the smartphone app:

1. Tap the 'accounts' tab
2. Tap 'more'
3. Skip to step 3 below

Via the web-app:

1. Log in to Hume Bank's App
2. Tap the more icon
3. Tap contact me
4. Fill in the details of your enquiry and tap confirm

In maintaining a high level of security, a number of factors may prevent you from externally transferring from Hume Bank's App. These issues and their solutions are detailed below:

For security, Hume prohibits more than 5 registrations of the app to a single customer at any one time. A registration is counted each time you register the app, meaning a single device if registered 5 times over after uninstalling and reinstalling will be counted as 5 registrations.

To deregister your unused registrations to make room for another, contact Hume Bank on 1300 004 863 or visit us in branch.

To reset your password or PIN, please contact Hume Bank on 1300 004 863 or visit us in branch.

If you still have a Security token assigned to your account, you can utilise our Password Reset tool available on the iBank login screen.

Alternatively, if you’ve forgotten your PIN but remember your password; uninstall, reinstall and reregister the app using your iBank password, selecting a new PIN if you wish.

Contact Hume Bank on 1300 004 863 to have your account unlocked, and password reset if necessary.

Contact Hume Bank immediately to have your device deregistered from your account.

Prior to selling your device, it is recommended that you perform a factory reset to ensure all personal data is erased. Consult your device’s manual for instructions on how to perform a factory reset.