Account FAQs

Managing your account

It can be overwhelming to figure out where to find important information for your various accounts. That’s why we’ve put together this page of common questions – whether it be where to find your account number, how to search for a transaction, what an eStatement is, or the process for closing your account.

Can’t find what you’re looking for?

Don’t worry – it happens to the best of us. Lucky for you, there are plenty of people at Hume Bank ready to help. All you have to do is shoot us an email, give us a call or drop by a branch.

How to make changes to your account

  • Where can I find my BSB and account number?

  • How do I update my personal details using online banking?

  • What are my withdrawal and transfer limits?

  • What is my daily transaction limit for external transfers via online banking?

How to search & review your transactions

  • How can I search my transaction history?

  • How can I create a Quick Statement?

  • How can I download my transaction history?

  • How can I view the interest charged on my account?

  • How can I find more detail about a particular transaction?

How to register for & use eStatements

  • What are eStatements?

  • How do I register to receive eStatements?

  • Can I register a business to receive eStatements?

  • How are eStatements delivered?

  • Can I receive both an eStatement and a statement in the mail?

  • What if I cannot download or view my eStatement?

  • Will my eStatement be back dated to include older statements?

  • Can I change my statement options on the Hume Bank App?

  • Can I opt out to receive a statement on a joint account?

How to close a Hume Bank account

  • How can I close my account?

  • How can I close the account of a deceased customer?