Comprehensive Credit Reporting

Understanding your credit history

Comprehensive Credit Reporting (CCR) is a system where credit providers are required to share customers’ credit histories. It was introduced to help financial institutions to make more informed decisions when assessing credit applications. In effect, CCR helps us to get a more complete and accurate view of a potential customer’s credit history.

How CCR is used

At Hume Bank, we have implemented CCR in our assessment of future loan applications. This not only brings us in line with elevated industry standards, but helps us fulfill our commitment to responsible lending for all our customers.

We use the following information provided by our credit reporting agency when considering loan suitability:

  • Late or overdue payments
  • Number of credit enquiries
  • Defaults
  • Date an account was opened or closed
  • Type of credit
  • Credit limit
  • Repayment history information
  • Financial hardship information.

How CCR benefits you

Comprehensive Credit Reporting is not just important for financial institutions. It also plays an important role in ensuring that customers like you can access fairer, more detailed, and transparent information about their credit score and credit history. This means you can:

  • Know the score used by most lenders in Australia
  • Understand the key factors that may be driving their score up or down
  • Access information about how they can improve their credit score
  • Ensure information used by lenders to assess their credit application is up-to-date and complete.

Armed with this information, you can not only understand the factors that influence loan suitability, but can also make improvements to your credit score over time. You can access information a Credit Reporting Body (CRB) or Hume Bank holds about you at any time – all you have to do is ask.

Preventing identity fraud

If you think you’ve been a victim of fraud or have transactions you don’t recognise, you should contact us straight away. You can also inform the credit reporting body that you’re a victim of fraud. For more information about this, you can read our Privacy Policy or visit CreditSmart to learn more about CCR.

Give us a call

If you have any questions, please don’t hesitate to get in touch and we’ll find someone in the team to talk you through.

Frequently asked questions

  • What is a credit report?

  • What are credit reporting bodies (CRB)?

  • What is a credit provider (CP)?

  • What is repayment history?

  • What is Financial Hardship?

  • What is a credit score?

  • How do I get a copy of my credit report?

  • What if I find a mistake on my credit report?

  • How do I improve my credit score?

  • How does Hume Bank use my credit information?

  • Is it legal to share my data?

  • Want more information?