Managing your cards

Get a handle on your credit or debit card

With all the cards in your life, it can get a bit confusing. That’s why we’ve put together a quick and easy cheat sheet of all those common questions that customers ask about activating, using and replacing their cards with us.

Can’t find what you’re looking for?

Don’t worry – it happens to the best of us. Lucky for you, there are plenty of people at Hume Bank ready to help. All you have to do is shoot us an email, give us a call or drop by a branch.

How to activate your card

  • How do I activate my new card?

  • How do I activate contactless payments?

How to update your card details

  • How can I set up my card PIN?

  • How do I change or reset my card PIN?

  • What if I’ve forgotten my PIN?

How to dispute a card transaction

  • What should I do if I want to dispute a transaction?

  • What transactions can I dispute?

How to replace your card

  • How can I request a new credit card?

  • How do I report a lost or stolen card?

  • What should I do if my card is about to expire?