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How we’re stepping up in response to COVID-19

Here when you need us most

When the COVID-19 pandemic hit, our objective was clear: to support our customers and their financial needs in whatever the situation they may have been facing. Thankfully, our customer and business COVID-19 relief packages have been able to assist those who needed it the most, in the ways that made sense for them.

Keeping our doors open

We know that banking at a branch is an essential part of everyday life for many of our customers. While other banks closed their doors, we’ve committed to keeping our network of branches open without interruption. We’ve also introduced safety measures to protect the health of our customers and staff whenever they’re in one of our branches.

But these are unprecedented times, and many of our customers were keen to move from in-person to remote banking. To make sure that we can keep up with growing demand, we’ve increased the capacity of our Contact Centre and Customer Care teams. No matter how you want to bank, we’ll continue to make sure we’re there to keep things moving.

Some much needed relief

We were glad to be able to step in and assist those among us who were hit with financial hardship in this unprecedented time. To support homeowners across our region, we offered deferred loan repayments for up to 6 months. In doing so, we’ve been able to take the pressure off over 300 customers as they find their feet in this new normal.

We’ve also lowered the interest rates of our fixed home loans to support new and existing home owners in staying afloat. And we’ve raised the return of our 12 month Term Deposit to help maximise customer savings as we all look for ways to squirrel away a bit more in an unpredictable world.

Weathering the storm together

We haven’t forgotten our business customers, either. We’ve reduced the lending rate on our business products – including overdrafts and line of credit facilities – to help local companies manage their cash flow amid the turbulence of COVID-19.

We’re also helping business customers who’ve been impacted by the pandemic to access up to $100,000 of additional funding through our Business Support Loan, part of the government’s COVID-19 SME Guarantee Scheme.

With you through thick and thin

As the crisis continues to unfold, we’re committed to assisting in the best way we know how – with compassion and expert financial guidance, providing relief at times of need.