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UPDATES
At Hume Bank, we want your banking experience to be smooth and hassle-free. We’ve identified that some customers are still using old Hume Bank account numbers for direct debits and incoming payments, which may cause failed or delayed payments.
It’s important to check you’re using the correct account number and BSB on all incoming and outgoing payments, such as salary or pension credits, bill payments, or automatic transfers.
How to check your account details
It only takes a moment to make sure your details are current:
- Log in to iBank or the Hume Bank App to view your BSB and account number under the relevant account/s.
- Refer to your latest bank statement, where these details are also shown.
What to look for
- Old Hume Bank account numbers will include a letter as part of the account number.
- Correct account numbers will only include numbers and usually start with 111.
We’re here to help
If you have any questions or need assistance updating your account details, our team is ready to help. You can call us on 1300 004 863 (Monday to Friday, 8am–5:45pm, Saturday, 9:30am–12pm) or visit one of our branches.
Keeping your account details current helps ensure your funds arrive safely and on time, giving you one less thing to worry about.