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SERVICESUPDATES
UPDATE 31/05/2026 12:15 pm
The issue affecting Osko and PayID services across iBank and the Hume Bank App has now been resolved.
Osko and PayID services are operating as usual and customers can continue to use these services normally.
Customers who made or were expecting to receive payments via Osko or PayID during the outage period do not need to take any action. These payments remain valid and are being processed.
Some payments may take longer than usual to appear as we work through a backlog of transactions. Please be assured that these payments have not been lost and are being processed with the highest priority.
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We are currently aware of an issue affecting some Osko and PayID services across iBank and the Hume Bank App.
Customers may experience the following:
- Difficulty making Osko payments or payments to saved PayID recipients in the App.
- Delays receiving Osko payments.
- An error message when attempting to set up a new PayID payee in the App.
- Limited transfer functionality within the App, with only standard account transfer options currently available.
- An error message when accessing the Transfers section in iBank.
- An error message when attempting to create or manage a PayID in iBank.
Standard account transfers remain available in the Hume Bank App. Transfer functionality within iBank is currently impacted.
Customers experiencing delays receiving Osko payments do not need to take any action. Payments are delayed and not lost, and we are working to restore normal processing as quickly as possible.
Our team is actively investigating the issue and working to restore services as quickly as possible.
We understand this may be frustrating and apologise for any inconvenience caused. We appreciate your patience while we work towards a resolution.
This page will be updated as more information becomes available.
Last updated: 31/05/2026 12:15pm