Getting Started

Hume Bank takes online security very seriously. So to protect our customers iBank registration can only be conducted in branch or by calling our Contact Centre on 1300 004 863. To locate your nearest branch and opening hours, please click here.

If you're unable to reach a branch, please contact us on 1300 004 863 from 8am to 5:45pm Monday to Friday, or 9:30am to 12pm Saturday to make alternative arrangements.

iBank can be accessed at any time from the button at the top right of every page of Hume Bank’s website. If you scroll up and you'll see it on this page too (but come back, there's more to talk about).

Once you click login, a new window will pop up containing the login page. If it doesn’t, that's generally because a pop-up blocker is preventing it from opening. Easily fixed, just see the trouble shooting tab above for help in allowing iBank as an exception to your popup blocker.

Once you’ve clicked the ‘iBank Login”, you’ll see a page just like this:

Here, you will need to enter your details including your customer number (A unique 5-6 digit number identifying you), your initial password, and your date of birth.

As this is the first time you’ve logged on to iBank, you’ll be required to change your initial password for security, where you'll need to keep your mobile handy for SMS authentication. Choose a password that contains upper and lower case letters, numbers, and a symbol for maximum security. Never choose a password that could be easily attributed to you (such as favourite colour, or sports team).
 

Once completed, you'll be able to access iBank and Hume Bank's App, using the same login details. 

iBank' design allows for quick and logical access to the functions you need the most, accessible from the menu bar at the top of the page. Hover across with the mouse, or tap on menus for touch based devices and the menu will expand revealing links to the functions within. 

For help with each of these functions, please refer to the help directory below.

It is important that you take positive steps to protect your computer if you use it for internet banking. It is important to use only a trusted and secure computer to access your internet banking account. With any computer you use to access your internet banking account, we suggest that you:

• Install reputable anti-virus and firewall protection on your computer because this provides additional layers of protection that you need to reduce your risk of exposure from viruses that can rob your computer of valuable personal information.
• Remember that after you install virus protection you will need to regularly update the software, usually by installing patches (used to update or fix a bug in a computer program), so the protection remains current.
• Use one of the recommended security devices (i.e. a security token or mobile token).
• Keep your external transfer limit to the minimum required.

When banking via the internet or via your devices follow these steps:

• Always access our website by typing the address into the browser. Take caution when clicking a link embedded in an email.
• Keep your computer up-to-date with anti-virus, firewall software and the latest patches. Confirm that your data is encrypted between your computer and Hume by looking for the padlock on the browser window. The padlock will tell you it’s a secure web-site.
• Consider using a code or password to lock your devices when not in use.
• Always log out from the internet banking menu when you finish your banking.
• Close your internet browser after logging out at the end of each internet banking session.
• Beware of any windows that ‘pop up’ during an internet banking session and be very suspicious if it directs you to another website which then requests your customer identification or password.
• Do not leave your infrared and/or bluetooth and/or other remote access settings on whilst accessing Hume Bank's App.

Avoid using passwords or PINs (Personal Identification Numbers) that are relevant to your personal situation. Passwords with telephone numbers, postcode, your name, or the name of a close relative and dates of birth are simple for criminals to trace. Create passwords with letters and numbers that cannot be easily attributable to you.

• Always memorise your password or PIN and do not write it down or store it anywhere especially not on your computer or devices. You are responsible for keeping this information confidential.
• Change your password regularly and don’t use the same password for other services such as your video store.
• We will never send you an email asking you for your PIN.