InfoTrack WebVOI

WebVOI is a remote video solution used for verification of identity. It simplifies the way Hume Bank verifies your identity by allowing you to securely upload copies of your ID documents.

This technology driven verification is able to assess the ID documents submitted against the Australian Government Document Verification Service to confirm validity. WebVOI also has additional layers of smart technology including facial recognition and video verification which prevent anyone who isn’t you from performing the verification.

Yes, all documents uploaded via WebVOI are transmitted and stored in a secure and industry certified private cloud database. When the information is sent to our lending specialists, it is secured end-to-end, and offers the highest level of protection possible.

Learn more about how your data is protected by InfoTrack WebVOI's cloud certification and encryption here. 

You can verify your identity in a few simple steps.

1. Click on the link received in your VOI request email
2. Follow the prompts to have your identity verified. You’ll need a device that can take a pictures and videos. We also recommend having these ID documents handy: driving licence, Medicare card, passport and birth certificate.
3. Sign the verification of identity declaration.
4. Once you've submitted, you can close your browser. Our lender has all the information they need and will be in touch if they need anything else.

It’s that easy.

We’ve integrated WebVOI into our DocuSign process so that you can verify your identity on any device at a time that suits you during your online application.

Your lending specialist will automatically be alerted once you have completed this process, allowing them to progress your application further. If they need further information, they’ll be in touch.

We understand and you have options. Let your lending specialist know and we’ll organise to have your identity verified in branch.

Just be mindful that your loan application process may take longer as a result.