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1300 004 863

Mon-Fri: 8am-5:45pm
Sat: 9.30am-12pm
(branch hours vary)

Hume Connect (phone banking)

1300 551 619


F (02) 6051 3255


E [email protected]

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Fixed Home Loans

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Variable Home Loans

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Personal Loans

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Personal Credit Cards

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Personal Savings

Base Rate
0.25% p.a.

Bonus Rate Conditions apply.

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Our Details

Call: 1300 004 863

Mon-Fri: 8am-5:45pm
Sat: 9.30am-12pm

Our Contact Centre remains available during the times listed above on Saturdays, however our branches are closed on Saturdays.

Hume Connect (phone banking): 1300 551 619

Postal Address
492 Olive Street 
PO Box 343
Albury NSW 2640

Email: [email protected]

Fax: (02) 6051 3255

After Hours Emergency Numbers

Lost or stolen Hume Bank Cashcard, Visa Debit, Credit Cards and PINs:

P 1800 621 199 (Australia only)

Lost or stolen Visa Debit, Credit Cards and PINs for calls made internationally: 

P +61 2 9959 7686 (Internationally)

For these enquiries during normal business hours, please contact:

P 1300 004 863 (Australia only)

P +61 2 6051 3211 (Internationally)

You can also utilise Hume Bank's App to lock, cancel, activate and reorder cards. Learn more here

Financial Hardship

We understand there are times when you may face temporary financial difficulties caused by unemployment, illness, or other unexpected circumstances.

If you are experiencing financial difficulties or anticipate that you might in the near future, the best thing you can do is speak to us as soon as possible. You may be surprised to learn you can get some helpful advice regarding your situation.

It’s important to discuss with us all the financial difficulties and concerns you are experiencing. Doing nothing does not help the situation and the problems may get worse. We have people who are here to listen and support you to manage your financial situation. We are committed to delivering exceptional customer service, by assisting customers through times of hardship where possible.

Options to Getting Assistance

  1. Call 1300 004 863 to talk with Hume Bank’s Credit Control Officer. Alternatively you can email [email protected] and we will contact you to discuss your situation. 
  2. Or, you can download the Application for Financial Hardship Assistance form and mail it with supporting documentation to: Credit Control Officer, Hume Bank Ltd, PO Box 343, ALBURY NSW 2640 - or email it to [email protected].
  3. We will confidentially review your situation and determine if we can assist you to manage your financial obligations with us. This will be a confidential conversation that can include helping you find solutions if you’re in arrears or unable to make your contracted repayments on a home or personal loan.
  4. Within 21 days of your application being made, we will let you know the outcome.

      Download Financial Hardship Assistance Form

Available Financial Counselling Services


St David's Uniting Care 

593 Olive Street 
Albury NSW 2640 
Phone: 02 6021 7099 
Fax: 02 6023 2448 
Email: [email protected]

Upper Murray Family Care


6-12 Church Street, Wagga Wagga, 02 6937 1555 
562 Englehardt St, Albury, 02 6041 4227 
24 Ely St, Wangaratta, 03 5721 9088


National Websites

Financial Counselling Australia

ASIC's MoneySmart

Disputed transactions

To dispute a card transaction (either your Cashcard, Visa or Visa Debit) please complete and return the Disputed Transaction Form available here.

Our Customer Support Team will contact you and may request some additional information if required.

Forms can be returned to:

MPO Box 343, Albury NSW 2640
F(02) 6051 3255
E[email protected]