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Financial Hardship

We understand there are times when you may face temporary financial difficulties caused by unemployment, illness, or other unexpected circumstances.

If you are experiencing financial difficulties or anticipate that you might in the near future, the best thing you can do is speak to us as soon as possible. You may be surprised to learn you can get some helpful advice regarding your situation.

It’s important to discuss with us all the financial difficulties and concerns you are experiencing. Doing nothing does not help the situation and the problems may get worse. We have people who are here to listen and support you to manage your financial situation. We are committed to delivering exceptional customer service, by assisting customers through times of hardship where possible.

Options to Getting Assistance

1. Call 1300 004 863 to talk with Hume Bank’s Credit Control Officer. Alternatively you can email [email protected] and we will contact you to discuss your situation. 
2. Or, you can download the Application for Financial Hardship Assistance form and mail it with supporting documentation to: Credit Control Officer, Hume Bank Ltd, PO Box 343, ALBURY NSW 2640 - or email it to [email protected].
3. We will confidentially review your situation and determine if we can assist you to manage your financial obligations with us. This will be a confidential conversation that can include helping you find solutions if you’re in arrears or unable to make your contracted repayments on a home or personal loan.
4. Within 21 days of your application being made, we will let you know the outcome.

      Download Financial Hardship Assistance Form