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Call

1300 004 863

Mon-Fri: 8am-5.45pm
Sat: 9am-12pm

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F (02) 6051 3255

Email

E hume@humebank.com.au

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Rates

Variable Home Loans

Rates From
3.70%

Comparison rate*
4.35%

*Click for important information about comparison rate.

View All

Fixed Home Loans

Rates From:
3.80%pa

Comparison rate*
5.01%pa

*Click for important information about comparison rate

View All

Term Deposits

100 day special
2.40%pa

Min investment of $5,000+

Learn More

Car Loans

Rates From
6.95%pa

Comparison rate*
7.13% 

*Click for important information about comparison rate.

Learn More

Personal Loans

Rates From
5.50%pa

Comparison rate*
5.50%pa

*Click for important information about comparison rate.

Learn More

Personal Credit Cards

Rates From*
11.95%pa

*Interest rate on purchases

View All

Personal Savings

Base Rate
1.50%pa

Bonus Rate*
0.60%pa

Bonus Rate Conditions apply.

Learn More

Why eStatements?

eStatements give you instant online access to your Hume account statements for free. By registering for eStatements and printing only when you need, you'll also help reduce paper usage and its impact.

Access your account statements securely 24/7

View and search up to 7 years of previous statements (from 1st January 2011)

Receive email notifications when your eStatement is available

Print your account statements as you need

 

Frequently Asked Questions

What are eStatements?

eStatements are PDF versions of an account statement which can be accessed via iBank.  


When you register for eStatements, you are electing to no longer receive paper statements for that account.

What is a PDF document?

To register for eStatements you must be registered for iBank and must have a valid email address. You can register for iBank by visiting any Hume branch.


To register for eStatements, login to iBank, update your email address by selecting ‘Other’, 
Client Maintenance’, ‘Change Contact’, type in ‘Email Address’. 


Use the ‘Statement Options’ button to nominate which account/s you would like to receive eStatements. 
You can also register to receive eStatements at any Hume branch by filling out a Statement Nomination form.  If you are registering at a branch you will still need to be registered for iBank and have a valid email address.

 

Note: There are no costs to register or receive eStatements.

What accounts can I get eStatements for?

A PDF is short for Portable Document Format, a file format developed by Adobe Systems.  
PDF captures formatting information from a variety of desktop publishing applications so documents appear as they were intended. To view a file in PDF format, you need Adobe Reader, a free application distributed by Adobe Systems.


To view a PDF document you will need Adobe Reader installed on your computer.

 

If you do not have Acrobat Reader you can download the free application from: http://get.adobe.com/reader

How do I register to receive eStatements?

eStatements are only available on accounts that currently provide statements (i.e. not passbook accounts).


Hume accounts that are currently eligible for eStatements are:

  • All Purpose  
  • Business
  • Business iSave
  • Cash Management
  • Christmas Club
  • Community Link
  • Retirement account
  • Flexible Loan Offset
  • iSave
  • Line of Credit Loan account
  • Professional Trust
  • Transaction Loan account
  • Visa Value credit card
  • Visa Loyalty credit card
  • Visa Gold credit card
  • Visa Business credit card
  • Youth Extra (Existing customers only - this account is discontinued)

Note: Joint account holders can separately request eStatements or paper statements via iBank or at a branch.

How do I register a business to receive eStatements?

A Business can be registered to receive eStatements if the authorised users have completed the Statement Nomination form.

Statement Nomination forms are available from any Hume branch.

Individual members may also use a Statement Nomination form if they wish.

Can I receive both an eStatement and statement in the mail on an account?

Not as a general rule.  Once you register an account for eStatements, you will no longer receive paper statements at your mailing address as a matter of course. 

If you wish to receive a paper statement on an account that has been registered to receive eStatements you will have to pay a fee for the statement. 

How are eStatements delivered?

When a statement for an account is ready, you will be sent an email from estat@humebank.com.au to notify you that your eStatement is available through iBank. Once you have accessed your eStatement you can view it, save it to your computer and/or print a copy. 


Your eStatements can be accessed via iBank while that account is active for up to 7 years. 
We recommend that you download your eStatements and store them securely.

eStatements will be made available at the same frequency that your paper statements are issued for the registered account (eg. monthly/ six monthly).

What if I cannot download or view my eStatement?

If you are having difficulty viewing your eStatement you should check you have Adobe Reader installed on you computer.
To view an eStatement in PDF you must have Adobe reader installed on your computer.  If you do not have Adobe reader you can download the free application from: http://get.adobe.com/reader

Will my eStatement be back dated to include older statements?


Once you have elected to receive eStatements, you and any authorised user who has elected to receive eStatements, will be able to access, view and download statements for that account from 1st January 2011.

You will be able to access eStatements while the account is still active for up to 7 years.

What if my email address is no longer valid?

It is mandatory that you maintain a valid email address to receive eStatements. If our notification email is returned, we will mail a statement to you and your election for eStatements will be suspended until an updated email address is provided.

To update your email address login to iBank, go to ‘Other’, Client Maintenance’, ‘Change Contact’, type in ‘Email Address’.

Can I change my statement options on mBank?

No. You can not activate or change your options for receiving statements via mBank. 
This service is only available through iBank.

At any time you can request paper statements instead of eStatements. You can change this through iBank using the ‘Statement Options’ button on iBank or fill out a Statement Nomination form at any Hume branch.

Can I opt out to receive a statement on a joint account?

If the account is in joint names, or there are authorised users on the account who have elected to receive statements, each account holder/ authorised users can elect not to receive any statements on the account.

 

This can be either paper based or electronic, provided that at least one account holder or authorised user continues to receive statements. 
This restriction is due to a regulatory requirement that at least one account holder receives statements for each account.

 

eStatement Terms and Conditions

 

Electronic statements (eStatements)

On certain accounts, any account holder or authorised user may elect to receive statements electronically. Once you have made the election, you will no longer receive paper based statements for that account by normal mail. You may opt out of receiving eStatements at any time and revert to received paper based statements by mail at any time.

Where the account is in joint names, or there are authorised users on the account who elect to receive statements, each account holder/authorised user may elect not to receive any statements on the account, either paper based or electronic, provided that at least one account holder or authorised user continues to receive statements. Joint account holders may separately request eStatements or paper statements.

Any joint account holder or authorised signatory who opts in to receive electronic statements will be able to access all previous statements from 1st January 2011 for those accounts.

Notices of variable loan rate repayment decreases are included on your account statement. If you opt to receive eStatements for your variable loan account, you agree that you will also be receiving notice of your repayment reductions electronically. Please note that you will continue to receive a separate notification where there is an increase to your variable loan interest rate or repayment.

How to opt in to receiving electronic statements

Unless you are a business member, you may request electronic statements using the “statement options” button on iBank. Before doing this, you must enter a valid email address. You may change that email address at any time.

Once you have provided a valid email address, you may then click on the account for which you to opt in to receiving eStatements. Not all accounts are eligible to receive eStatements, and we reserve the right to alter which accounts can receive eStatements. We will give you notice before we do this.

Business members must complete a statement nomination form in order to opt in to receiving eStatements. This form is available from any Hume branch and must be handed in to a branch for processing. Individual members may also use a statement nomination for if they wish. Individual members may also use a statement nomination for if they wish. You can not activate or change your options for receiving statements via mBank.

How electronic statements are delivered

When a statement for an account is ready, you will be sent an email telling you that your eStatement is available through iBank. It is then your responsibility to log on to iBank and retrieve your statement.

Once you have accessed your eStatement you may view it, save it to your computer and/or print a copy. Although your eStatements can be accessed via iBank at any time while that account is still active for up to 7 years, we recommend that you download your eStatements and store them securely.

If our notification email to you is returned, we will mail a paper based statement to you and your election for eStatements will be suspended until an updated email address is provided.

When electronic statements are made available

When you elect to receive statements electronically, the statement will be made available according to the usual statement cycle for that account (eg monthly/six monthly).

Once you have elected to receive eStatements, you and any authorised user who has elected to receive eStatements, will be able to access, view and download statements for that account from 1st January 2011.

eStatements on joint accounts

Joint account holders may separately request eStatements or paper statements. Your obligations if you elect to receive eStatements

  • You must:
  • Keep your nominated email address current and active.
  • Check your emails regularly.
  • Ensure that your filters allow you to receive emails from estat@humebank.com.au
  • Take reasonable and appropriate security measures in relation to your computer.

How to opt out of eStatements

You may at any time request paper statements instead of electronic statements. You can do this through the “statement options”
button on iBank. We also reserve the right to terminate your access to eStatements at any time.