Online banking FAQs

Banking online with Hume Bank

Online banking is an easy and convenient way for you to manage your finances and conduct transactions no matter what time it is or where you are. When you bank with us, you’ll be able to access online banking through iBank on our website, and on the Hume Bank App. We’ve also partnered with technology providers like DocuSign and InfoTrack WebVOI to speed up our loan application processes. On this page you’ll find more information on all of these services and more.

Can’t find what you’re looking for?

Don’t worry – it happens to the best of us. Lucky for you, there are plenty of people at Hume Bank ready to help. All you have to do is shoot us an email, give us a call or drop by a branch.

How to bank online with iBank

  • What can I do in online banking?

  • How do I register for online banking?

  • How do I log in to iBank for the first time?

  • How do I reset my online banking password?

  • How do I transfer funds with iBank?

  • How can I find transaction information on iBank?

  • How do I activate my new card with iBank?

  • How can I set up, change or reset my card PIN with iBank?

How to bank online with the Hume Bank App

  • What is mobile banking?

  • How do I log in to the Hume Bank App?

  • How do I transfer funds with the Hume Bank App?

  • How can I find transaction information on the Hume Bank App?

  • How do I activate my new card with the Hume Bank App?

  • How can I set up, change or reset my card PIN with the Hume Bank App?

  • Do accounts that require two to sign for transactions work on the Hume Bank App?

  • Can I access the Hume Bank App via my mobile when I am overseas?

How to use SMS authentication

  • What is SMS authentication?

  • How do I register for SMS authentication?

  • What online transactions will require SMS authentication?

  • What if I don’t use a mobile phone or don’t get mobile service?

How to sign your loan documents online

  • What is DocuSign?

  • Is my information protected?

  • How does the eSignature work?

  • What if I need more time before signing?

  • Do I need to provide ID to access DocuSign?

  • What if more than one person is applying for the loan?

  • What if I haven’t got the DocuSign email?

  • What do I do if I see an error on the paperwork?

  • What if I’m not ready to go digital?

How to verify your identity online

  • Can I verify my identity online?

  • Is my information protected?

  • How does WebVOI work?

  • What happens once I’ve verified my identity?

  • What if I’m not ready to go digital?

How to register for & use eStatements

  • What are eStatements?

  • How do I register to receive eStatements?

  • Can I register a business to receive eStatements?

  • How are eStatements delivered?

  • Can I receive both an eStatement and a statement in the mail?

  • What if I cannot download or view my eStatement?

  • Will my eStatement be back dated to include older statements?

  • Can I change my statement options on Hume Bank’s App?

  • Can I opt out to receive a statement on a joint account?