eStatement Terms and Conditions
Electronic statements (eStatements)
On certain accounts, any account holder or authorised user may elect to receive statements electronically. Once you have made the election, you will no longer receive paper based statements for that account by normal mail. You may opt out of receiving eStatements at any time and revert to received paper based statements by mail at any time.
Where the account is in joint names, or there are authorised users on the account who elect to receive statements, each account holder/authorised user may elect not to receive any statements on the account, either paper based or electronic, provided that at least one account holder or authorised user continues to receive statements. Joint account holders may separately request eStatements or paper statements.
Any joint account holder or authorised signatory who opts in to receive electronic statements will be able to access all previous statements from 1st January 2011 for those accounts.
Notices of variable loan rate repayment decreases are included on your account statement. If you opt to receive eStatements for your variable loan account, you agree that you will also be receiving notice of your repayment reductions electronically. Please note that you will continue to receive a separate notification where there is an increase to your variable loan interest rate or repayment.
How to opt in to receiving electronic statements
Unless you are a business member, you may request electronic statements using the “statement options” button on iBank. Before doing this, you must enter a valid email address. You may change that email address at any time.
Once you have provided a valid email address, you may then click on the account for which you to opt in to receiving eStatements. Not all accounts are eligible to receive eStatements, and we reserve the right to alter which accounts can receive eStatements. We will give you notice before we do this.
Business members must complete a statement nomination form in order to opt in to receiving eStatements. This form is available from any Hume branch and must be handed in to a branch for processing. Individual members may also use a statement nomination for if they wish. Individual members may also use a statement nomination for if they wish. You can not activate or change your options for receiving statements via mBank.
How electronic statements are delivered
When a statement for an account is ready, you will be sent an email telling you that your eStatement is available through iBank. It is then your responsibility to log on to iBank and retrieve your statement.
Once you have accessed your eStatement you may view it, save it to your computer and/or print a copy. Although your eStatements can be accessed via iBank at any time while that account is still active for up to 7 years, we recommend that you download your eStatements and store them securely.
If our notification email to you is returned, we will mail a paper based statement to you and your election for eStatements will be suspended until an updated email address is provided.
When electronic statements are made available
When you elect to receive statements electronically, the statement will be made available according to the usual statement cycle for that account (eg monthly/six monthly).
Once you have elected to receive eStatements, you and any authorised user who has elected to receive eStatements, will be able to access, view and download statements for that account from 1st January 2011.
eStatements on joint accounts
Joint account holders may separately request eStatements or paper statements. Your obligations if you elect to receive eStatements
- You must:
- Keep your nominated email address current and active.
- Check your emails regularly.
- Ensure that your filters allow you to receive emails from firstname.lastname@example.org
- Take reasonable and appropriate security measures in relation to your computer.
How to opt out of eStatements
You may at any time request paper statements instead of electronic statements. You can do this through the “statement options”
button on iBank. We also reserve the right to terminate your access to eStatements at any time.