Security authentication

You can use your mobile phone, tablet or desktop.

• Your preferred digital device - mobile phone, tablet or desktop
• Customer number
• Your password
• Mobile phone

Login to iBank or download Hume Bank’s App and login with your customer number and password.

Login to iBank here. Keep your customer number, initial password and mobile handy. You’ll need your mobile to receive your SMS authentication to set a new password.

Go to the iBank login screen and follow the prompts with our Password Reset tool. You will need SMS authentication enabled to use this.

If you don’t have SMS authentication enabled, visit us in branch or call our Contact Centre on 1300 004 863 and our staff can help you reset your password.

Don’t worry, you can find your customer on your bank statement you may have received previously.

Alternatively, you can visit us in branch or call our Contact Centre on 1300 004 863 and our staff can help you find yours.

Banking online safely and securely is our priority. We have enabled SMS authentication to identify you online by sending a security code to your registered mobile device.

We encourage all customers to register for SMS authentication and start banking online with SMS security codes.

With a few simple steps through iBank, you can register yourself. Once logged in to iBank, you can go to My Options > Security Device to register for SMS authentication.

If you require any assistance, feel free to visit your nearest branch or call our Contact Centre on 1300 004 863.

There are some online transactions and maintenance that will require an SMS security code.

For example; external transfers to new payees, loading new BPAY details, changing a password or PIN, updating contact details etc.

For customers that for any reason cannot use SMS authentication (due to no mobile phone, or live in an area without mobile service), you will need to call our Contact Centre on 1300 004 863 and our staff can assist you.