Mobile Menu



1300 004 863

Mon-Fri: 8am-5:45pm
Sat: 9.30am-12pm
(branch hours vary)

Hume Connect (phone banking)

1300 551 619


F (02) 6051 3255


E [email protected]

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Bonus Rate Conditions apply.

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<h2>Want to register for SMS authentication?</h2

Want to register for SMS authentication?

Registering for SMS authentication is secure, simple and free of charge. 

Once logged in to iBank, go to My Options > Security device and register. Login to iBank and register for SMS today. 

Register for SMS

New customer? Start with iBank and follow these simple steps.

  1. Open iBank here. 
  2. Key in your customer number and password. Don't remember your initial password? Call our Contact Centre on 1300 004 863.
  3. We'll send you an SMS security code.
  4. You'll be prompted to change your password once logged in. 
  5. All done, you're ready to go with iBank and Hume Bank's App. 
Register for SMS authentication

What banking can I do online?


  • Manage and view your accounts, balances, transactions and interest
  • Move money between your accounts, and to others
  • Receive and pay your bills using BPay
  • Schedule automatic payments
  • View your statements online with eStatements


  • Activate and manage your Hume Bank Visa Debit and Credit cards
  • Open new accounts
  • View your transactions history
  • Find your BSB and Account Number details
  • Add cards into your Digital Wallet

Forgotten your password, or just need to change it?

If you have SMS authentication enabled.

For those with a SMS authentication enabled, click on the ‘Forgotten Password’ link on the iBank login page and follow the prompts. 

We can also use SMS authentication to help verify your identity over the phone with our Contact Centre available on 1300 004 863. Have your mobile phone ready, we'll then run through some quick questions to verify your ID and we can then help reset your password. 

If you don't have SMS authentication enabled.

To keep your accounts and information secure, we'll need to verify your identity in branch or over the phone with our Contact Centre on 1300 004 863. After that, we can reset your password and enable SMS authentication for your account. This will allow you to easily reset your password yourself in the future.

Click to find your nearest branch.


Frequently asked questions.

What devices can I use to bank online?

You can use your mobile phone, tablet or desktop.

What do I need to get started?

  • Your preferred digital device - mobile phone, tablet or desktop
  • Customer number
  • Your password
  • Mobile phone

So what next?

Login to iBank or download Hume Bank’s App and login with your customer number and password.

What if it’s my first time logging in?

Login to iBank here. Keep your customer number, initial password and mobile handy. You’ll need your mobile to receive your SMS authentication to set a new password.

What if I can’t remember my password?

Go to the iBank login screen and follow the prompts with our Password Reset tool. You will need SMS authentication enabled to use this.

If you don’t have SMS authentication enabled, visit us in branch or call our Contact Centre on 1300 004 863 and our staff can help you reset your password.

What if I forgot my customer number?

Don’t worry, you can find your customer on your bank statement you may have received previously.

Alternatively, you can visit us in branch or call our Contact Centre on 1300 004 863 and our staff can help you find yours.

Is it safe and secure to bank online? We’ve got you covered.

Banking online safely and securely is our priority. We have enabled SMS authentication to identify you online by sending a security code to your registered mobile device.

We encourage all customers to register for SMS authentication and start banking online with SMS security codes.

How do I register for SMS authentication?

With a few simple steps through iBank, you can register yourself. Once logged in to iBank, you can go to My Options > Security Device to register for SMS authentication.

If you require any assistance, feel free to visit your nearest branch or call our Contact Centre on 1300 004 863.

What online transactions will require SMS authentication

There are some online transactions and maintenance that will require an SMS security code.

For example; external transfers to new payees, loading new BPAY details, changing a password or PIN, updating contact details etc.

What if I don’t use a mobile phone?

For customers that for any reason cannot use SMS authentication (due to no mobile phone, or live in an area without mobile service), you will need to call our Contact Centre on 1300 004 863 and our staff can assist you.