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Phishing scams are one of the most common types of online fraud. They often come in the form of emails, text messages or phone calls that appear to be from trusted sources like your bank, a government agency or a well-known company. The goal is to trick victims into providing sensitive information or clicking on malicious links. These messages may:
- Urgently ask you to verify your account
- Warn of suspicious activity
- Include links or attachments that seem legitimate
Scammers are trying to trick you into handing over personal details like passwords, credit card numbers or account logins, or to click on links that install harmful software on your device.
If you receive a message that looks suspicious, avoid clicking any links or providing any personal information. Instead, contact the person or company directly using a known, legitimate email address or phone number.
Important
Hume Bank will only ever contact you from a small number of verified phone numbers: 1300 004 863, (02) 6051 3211, (02) 6053 4000
We may also send SMS messages from the sender IDs: HumeBank, +61 437 126 492, +61 489 988 024
If you receive contact claiming to be us from any other number or it feels unusual, stop and verify with us directly.
We also partner with fraud monitoring service Vigil, which may contact you if suspicious activity is detected on your account. These calls or SMS will come from verified Vigil numbers and are only used to help protect your accounts.
Hume Bank and Vigil will never contact you from a blocked, unknown, or withheld number or ask for your passwords, PIN, or secure banking codes. If you’re unsure about any contact, don’t click links or share details. Hang up and call us directly on 1300 004 863.